IT Specialist - Cloud

What you’ll do:

Job Summary:

The Manager of the Eaton Federal Enclave is IT's accountable owner for running and sustaining the EFE. The EFE is Eaton's secure, CMMC-aligned environment for U.S. government and defense programs. The Manager leads the Eaton resources and managed service partners who operate the enclave's infrastructure, cloud, network, end-user and security services. The role keeps the environment compliant, audit-ready and scalable as new programs, sites and business units join. The Manager works closely with the EFE Product Owner, Aerospace and program leadership, Cybersecurity/GRC and Finance, and is the escalation point for enclave operations, risk and governance.

Job Responsibilities:

• Operational ownership: Accountable for day-to-day stability, availability and security of EFE services, including Azure Government infrastructure, M365 GCCH, identity, network, virtual terminals and end-user computing.
• Managed service governance: Oversee the managed service provider (MSP) against the RACI, statement of work (SOW) and service levels. Run regular service reviews, resolve performance issues and manage contract changes with Sourcing.
• Team leadership: Lead and develop Eaton staff supporting the enclave. Plan backfill and cross-training for critical roles so no single person is a point of failure.
• Compliance sustainment: Work with GRC and Cybersecurity to keep CMMC/NIST controls effective, evidence current and certification ready. Own the remediation plan (POA&M) items assigned to IT operations.
• Onshore/offshore and access controls: Make sure support models, admin access and staffing meet program restrictions such as NOFORN and citizenship-based admin access.
• Budget and cost model: Build and manage the EFE sustainment budget with Finance and business partners. Maintain a cost model that scales with user and site growth, and support cost allocation as other businesses start using the enclave.
• Capacity and growth planning: Forecast demand from user growth, new plant rollouts and new government contracts, and turn it into resourcing, licensing and infrastructure plans.
• Incident and change management: Own incident response coordination, change control and escalations for the enclave. Brief leadership on significant risks or boundary concerns.
• Governance and reporting: Report operational metrics, compliance status, risks and spending to IT and Aerospace leadership.

Qualifications:

Basic Qualifications:

• Bachelor's degree from an accredited institution
• Minimum ten (10) IT system delivery, software delivery and/or IT infrastructure management
• Prior IT vendor management and/or 3rd party managed services experience
• Must be legally authorized to work in the United States without company sponsorship, now or in the future.
• This position requires use of information or access to hardware which may be subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
• No relocation assistance is offered for this position. Only candidates currently residing within a 50-mile radius of the work location (US Eaton location) will be considered. Active-Duty Military are exempt from this geographical limitation. 

Preferred Qualifications:

Skills:

• Organization Skills, Vendor Management, Cross-functional Leadership, Executive Communication, Cost Modeling, Budget Ownership