IT Specialist

We are seeking a IT Specialist to join our corporate team supporting federal initiatives! This position is full-time and will be based out of New London, CT.

Responsibilities

• Support authorized museum information technology, gallery systems, theater systems, public-facing connectivity, and digital infrastructure while complying with cybersecurity and access-control requirements.

• Hands-on experience with VLANs, VPNs, and robust Wi-Fi mesh networks capable of handling hundreds of concurrent museum guests.

• Knowledge of threat mitigation, firewalls, and data encryption to protect sensitive data and intellectual property.

• Experience managing cloud storage and SaaS platforms used for museum operations.

• Ability to troubleshoot and repair a wide range of hardware, from workstations and gallery projectors to the theater.

• Monitor and maintain internal and public networks to ensure reliable connectivity.

• Perform approved backup, restoration, and data-protection tasks for systems within the Contractor’s assigned scope.

• Process and track authorized account requests, permissions, onboarding, and off-boarding through Government-approved procedures. The Contractor shall not grant access outside delegated authority.

• Provide technical support for gallery and theater systems and approved museum events, including presentation, streaming, lighting-control, and related systems within the assigned scope.

• Work with the Exhibits Tech and AV Media Specialist to ensure digital displays, sensors, and interactive components remain functional.

• Support events with live-streaming configurations, lighting control setups, or AV presentations.

• Manage the visitor portal to ensure a smooth guest experience while maintaining physical isolation from secure internal databases.

Requirements

• Education & Years of Experience – Bachelor’s Degree in Computer Science, Information Technology, or a related field preferred however; professional experience and certifications may be considered for substitution

• Three (3) to six (6) years of systems-administration or technical-support experience. Experience in a museum, library, gallery, public attraction, or other high- uptime environment

• Certifications: Industry standard certifications including CompTIA A+, Network+, or Security+. Cloud certifications (AWS/Azure) or Google Workspace Administration are highly valued.

• Proficiency in managing both Windows and macOS environments.

• Digital Asset Management (DAM): Familiarity with specialized archiving and collection databases.

• Ability to bridge the gap between "pure IT" and gallery tech (e.g., syncing multi-screen video walls or interactive touch tables).

• Established methodology for data restoration in the event of system failures or cyber incidents.

• Ability to explain technical concepts to non-technical personnel and volunteers without overwhelming technical jargon.

ABOUT GEM

GEM Technologies, Inc. (GEM) is an award-winning federal contractor with more than 30 years of experience providing environmental, construction, facility management, and technical services to federal agencies, state and local governments, and commercial organizations. Founded in 1994 as a nuclear engineering firm to support federal operations in East Tennessee, GEM has since expanded into a nationwide, multi-disciplinary provider with over 270 employees and a diverse portfolio of contracts in the environmental, nuclear, and defense sectors. Some reasons to join GEM are:

• Our philosophy – We believe in the power of effective collaboration and recognize that good partnerships are the building blocks to success.

• Our relationships – Partnering with federal clients, we solve complex problems, exceed expectations, and advance critical missions.

• Our team – We are committed to managing a cohesive workforce and cultivating a supportive workplace for our employees on contracts and in-office.

• Our community involvement – Supporting our communities, we invest time and money in local schools and non-profit organizations.

COMPENSATION AND BENEFITS

GEM’s offered compensation is dependent on candidates’ education, qualifications, and relevant years of experience. To recruit and retain our exceptional staff, we offer the opportunity to elect benefit packages that best suit our employee’s needs; this includes, but is not limited to, a competitive Salary, Medical, Dental and Vision Insurance (including HSA & PPO options), Paid Time Off (PTO), Paid Holidays, Life Insurance, and a matching 401(k) Retirement Plan.

Please Note: With the exception of mandated state requirements, GEM does not publish salary information on external job boards; as such, most ranges listed are estimates made by vendors and not actual salary ranges.

EQUAL OPPORTUNITY EMPLOYER

GEM Technologies, Inc. is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.