Ohio Citizen Action is excited to welcome an IT Specialist to our team who will play a key role in supporting our staff, improving our technology systems, and helping power our mission-driven work across Ohio. This role is responsible for managing and maintaining the organization's IT infrastructure; ensuring systems, networks and security operate efficiently and reliably across all 3 operations sites in OH. Travel will be required as needed

Responsibilities

Installing, configuring, and maintaining hardware and software systems, including servers, workstations, and network devices.
Monitoring system performance, conducting regular backups, and implementing disaster recovery procedures to ensure data integrity and availability.
Managing user accounts, access permissions, and security protocols, including firewalls, antivirus software, and software updates.
Troubleshooting hardware, software, and network issues, providing technical support to staff, and resolving IT-related problems efficiently.
Collaborating with other organizational professionals, such as the Database Director, to implement system improvements and optimize IT operations.
Developing and enforcing IT policies, procedures, and best practices to maintain system security and compliance.
Maintaining inventories of IT assets, licenses, and warranties, and ensuring proper documentation of processes and system changes.
Travel between OCA sites to perform IT related work and troubleshooting where needed.
Routinely meet daily, weekly, and monthly deadlines.
Other duties as assigned.

Qualifications

Technical expertise in network management, server administration, database handling, and operating systems.
Problem-solving skills to diagnose and resolve complex IT issues quickly.
Communication and teamwork abilities to provide support and collaborate with colleagues effectively.
A bachelor’s degree in computer science, information technology, or a related field is required.
Familiarity with cybersecurity principles, system monitoring tools, and IT compliance standards.
Excellent organizational skills and attention to detail.
Excellent verbal and written communication skills.
Excellent time management skills with a proven ability to meet deadlines.
Ability to prioritize tasks.
Ability to act with integrity, professionalism, confidentiality.
Conduct work in a manner that consistently aligns with OCA’s core values.
Proficient with Microsoft Office Suite, Google Workspace, or related software, and the willingness to learn new systems as needed.
Commitment to Ohio Citizen Action’s mission and goals.
Ability to work independently but with a collaborative approach.