IT Specialist

IT Specialist 

Are you a tech-savvy problem solver with a passion for optimizing systems and keeping everything running smoothly? We're looking for an IT Specialist who thrives in a fast-paced environment and loves tackling new challenges.

•    Support all business applications (e.g., point –of-sale, casino & hotel management systems) 

•    Set up, configure, test, maintain, monitor and troubleshoot teleconferencing equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other presentation equipment.

•    Receive and respond to incoming calls, pages, and/or e-mails regarding hardware and software problems.

•    Perform on-site analysis, diagnosis, and resolution of technology problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.

•    Document instances of AV equipment failure, repair, installation, and removal.

•    Develop and maintain an inventory of all hardware equipment; periodically audit inventories to mitigate risk of damage or theft.

•    Assess the need for and implement performance upgrades to computers, including the installation of CPUs, I/O and NIC cards, hard disks, RAM, DVD/CD-ROMs, etc.

•    Answer to and perform installs, moves, adds and changes (IMAC) requests.

•    Document instances of hardware failure, repair, installation, and removal.

•    Identify and learn appropriate software and hardware used and supported by the organization.

•    Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

•    Test fixes to ensure problem has been adequately resolved.

•    Perform post-resolution follow-ups to help requests.

EDUCATION and/or EXPERIENCE:

High School Diploma or GED required.  Bachelors of Science in Computer Science from a four-year college or university are preferred.  Three to five years related work experience with one to three years related work experience in Casino, Hospitality and/or Banking or Entertainment industry preferred.

SPECIAL QUALIFICATIONS:

Must possess effective communication skills, and be computer-literate, with superior programming and usage skills.  Minimum Microsoft Certified Profession (MCP) or equivalent. Ability to operate tools, components, and peripheral accessories. Basic knowledge of IBM’s AS400/System i5 system platform.

PHYSICAL DEMANDS: 

The Associate is frequently required to lift and/or move up to twenty-five pounds, occasionally lift and/or move up to fifty pounds, and infrequently lift and/or move up to one hundred pounds.

WORK ENVIRONMENT:

The noise level in the work environment is usually moderate.  When on the project floor, the noise level increases to loud.