IT Specialist

Job Details: Job Location: ACT Corporate Office - Hagerstown, MD, Salary Range: $70000.00 - $85000.00Salary/year, JOB TITLE: IT Specialist/Technician   FLSA: Non-Exempt DEPARTMENT: IT REPORTS TO: IT Manager GENERAL SUMMARY:  We are seeking a skilled and detail-oriented IT Specialist / Technician to join our team. Reporting to the IT Administrator or management, this experienced IT professional will provide technical support for hardware, software, and network-related issues. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a proactive approach to problem-solving. This position offers extensive opportunities to learn, work on a wide variety of projects, and grow into a department leadership role. PRINCIPLE DUTIES AND RESPONSIBILITIES: Diagnose, troubleshoot, and repair end-user hardware, software, and network issues through phone, email, and in-person support Analyze and document reported production outages/issues, assessing their severity and impact Manage users and groups in Active Directory while adhering to information security protocols Image, deploy, and configure workstations; facilitate new user setups, including orientation on software and equipment usage Install, maintain, upgrade, and repair company hardware and software applications Organize and schedule system upgrades and maintenance as required Research and recommend modern technologies to improve business operations Work both independently and as part of a team to resolve technical challenges Participate in on-call support as needed Perform additional duties as assigned by management Qualifications: MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: Proficiency in Windows-based operating systems (Windows 10/11), iOS, and Android Knowledge of Microsoft 365 products, SharePoint, Active Directory, Group Policy, Entra ID, Intune and related applications Familiarity with Windows Server 2016, 2019, 2022 & 2025 and SQL Server Experience with Scale Computing or Hyper-V is a plus Relevant certifications such as A+, Security+, Network+ or Fundamentals are preferred Knowledge of LAN/WAN Networking concepts required Knowledge of MS Excel Macros, VBA and MS SQL programming helpful Experience in Sage Applications, Point-of-Rental, AWE ESys, PetroSoft is beneficial Experience with VoIP phone systems is beneficial An accounting background is helpful but not required Ability to quickly learn and adapt to multiple software applications Strong understanding of internet security and data privacy principles Ability to maintain confidentiality and handle sensitive company information Effective verbal and written communication skills Strong interpersonal and customer service skills Proficient with troubleshooting hardware/software issues Creative problem-solving ability and a willingness to think outside the box Benefits: 401(k) with employer matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance Experience: IT: 3 years (required) If you are a motivated IT professional with a passion for troubleshooting and a commitment to delivering excellent technical support, we encourage you to apply!