IT Specialist

About iCOUNTER 

iCOUNTER is building the future of cybersecurity. 

Modern enterprises rely on thousands of third parties, suppliers, SaaS providers, contractors, and digital partners. At the same time, attackers have shifted their focus to these trusted relationships. Today, nearly half of reported breaches involve a third party, making the extended enterprise one of the largest attack surfaces in cybersecurity. 

iCOUNTER is the first Risk Intelligence company built to help organizations identify, determine, and counter threats across their ecosystem. Our AI-native platform makes a Risk Determination at the point of intelligence collection, helping organizations understand what is real, what is relevant, and what requires action.  

At the center of our platform is CTOS™, the Counter Threat Operating System. CTOS continuously monitors adversary activity, credential exposure, targeting behavior, and ecosystem risk across third and fourth parties. It then routes intelligence into action through automated workflows and managed operations. 

If you want to help define the next era of cybersecurity and build technology that helps organizations stop monitoring threats and start countering them, we'd love to meet you. 

Position Overview 

We’re seeking an experienced IT Specialist to join our growing ops team and help scale secure, reliable infrastructure. You’ll work alongside a team that supports enterprise-grade security and compliance requirements.

In this role, you’ll be part of the team responsible for the full IT stack, from cloud infrastructure and identity management to endpoint security and enterprise networking. You'll be a go-to person for designing, deploying, and troubleshooting mission-critical systems while driving best-practice adoption across the organization.

This is a hands-on role with significant scope and impact. You’ll directly influence how we secure data, serve regulated customers, and scale our operations as we grow.

This is an on-site role based in Dallas, TX.  

Key Responsibilities

• Microsoft 365 & Identity Management: Administer M365 tenancy and manage Azure AD/Entra ID and implement and maintain security best practices 

• Mobile & Endpoint Device Management: Lead apple device fleet management via JAMF Pro, manage Windows devices through Intune or alternative MDM solutions, and drive policy enforcement, app distribution, compliance reporting, and incident remediation across all managed devices. 

• Hybrid Workstation Management & Support: Build and maintain imaging pipelines for Windows and macOS, automate patching and hardening, and provide Tier-1/2 support for all managed endpoints. 

• Cloud Infrastructure (AWS & GCP): Design, provision, and operate cloud infrastructure (AWS/GCP) using Terraform and Cloud Formation; optimize costs and implement backup/DR strategies. 

• Linux Systems Administration: Manage on-premises and cloud-hosted Linux servers, secure SSH access, configure firewalls, deploy monitoring agents, and harden baselines, integrate with AD/Entra for SSO. 

• Enterprise Networking: Configure Cisco networking equipment, Palo Alto firewalls, network segmentation, and implement Zero-Trust security policies. 

• VPN & Secure Connectivity: Deploy and manage enterprise VPN solutions for secure remote connectivity and conduct security assessments.  

• Automation & Scripting: Develop PowerShell, Bash, and Python automation scripts; create monitoring dashboards. 

• Security & Compliance: Lead risk assessments and implement controls for GDPR, HIPAA, SOC 2, and other regulatory compliance; coordinate audit-readiness reviews. 

• Collaboration: Partner cross-functionally with Product/Engineering/Security teams and participate in 24/7 on-call rotation. 

Required Skills  

• 5+ years of hands-on experience managing Microsoft 365, Entra ID, and hybrid workstations (Windows/macOS) 

• Proficiency in JAMF Pro (Apple) and Intune, or comparable MDM solution 

• Experience with cloud platforms including AWS (EC2, S3, VPC, IAM, etc.) and GCP (Compute Engine, IAM, Deployment Manager) 

• Strong background in Linux server provisioning, security hardening, and automation on Ubuntu/RHEL/Debian 

• Demonstrated experience configuring and managing enterprise applications in secure, compliance-heavy environments  

• Experience configuring and managing AI-enhanced enterprise applications 

• Proficiency in automation and scripting: PowerShell, Bash, Python, and IaC tooling 

Preferred Skills  

• Active Microsoft or Cloud certification 

• Experience with AI/ML tools integrated into enterprise workflows 

• Familiarity with endpoint security platforms 

• Knowledge of CI/CD pipelines and IaC (GitHub Actions, GitLab CI, Azure Pipelines) 

• Understanding of container orchestration in AWS and GCP 

• Experience working in regulated industries 

Qualifications  

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent professional experience) 

iCOUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. iCOUNTER provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. 

Completion of a Background Check is required for employment at iCOUNTER 

Accommodation: If you need accommodations, reach out to accommodations@icounter.com.