IT Specialist

IT Specialist

Application Deadline: 13 November 2026

Department: IT

Employment Type: Full Time

Location: Diaz Compean Student Union

Compensation: $76,247 - $96,071 / year

Description

•  Oversees the day-to-day operation, maintenance, and administration of technology resources, including hardware, software, peripherals, mobile devices, and business applications.
•  Installs, configures, maintains, upgrades, and troubleshoots complex hardware and software systems in accordance with established specifications and operational requirements.
•  Monitors, audits, and maintains technology systems to ensure availability, reliability, performance, and security.
•  Determines whether system malfunctions originate from hardware, software, configuration, network, or other technical issues and implements or coordinates appropriate resolutions.
•  Supports the installation and administration of network, database, application, and other technical products and services.
•  Coordinates vendor service, repair, replacement, and maintenance activities for defective or unsupported hardware and software.
•  Provides after-hours and periodic weekend support as required to maintain critical technology operations.

• Provides technical support to staff for moderately to highly complex hardware, software, mobile computing, and peripheral issues.
• Investigates, diagnoses, and resolves technical problems that exceed the scope of frontline technical support.
• Applies knowledge of operating systems, computer hardware, software applications, layered products, and technical procedures to identify and resolve user and system issues.
• Collaborates with IT leadership, technical staff, programmers, vendors, and other stakeholders to research and resolve complex problems.
• Escalates issues appropriately and ensures problems are addressed in a timely and effective manner.
• Explains technical issues to users and provides practical solutions, guidance, and support.

• Provides application maintenance and technical support for business systems, including websites, scheduling systems, document management systems, and other specialized applications.
• Analyzes business and user needs and translates requirements into functional and technical system specifications.
• Applies advanced business systems concepts to define complex system scope, objectives, and requirements based on organizational needs and industry standards.
• Collaborates with programmers and application developers to identify software defects, explain errors, recommend modifications, and support system enhancements.
• Participates in the review, analysis, testing, implementation, modification, documentation, and administration of technical products and business applications.
• Coordinates and supports the implementation of new or enhanced hardware, software, and business systems.

• Plans and executes unit, integration, and user acceptance testing for system implementations, upgrades, enhancements, and modifications.
• Coordinates technology projects involving the implementation, conversion, upgrade, or enhancement of computer hardware and software.
• Evaluates current and emerging technology needs and recommends hardware, software, infrastructure, and system improvements.
• Communicates system changes, installations, fixes, enhancements, and maintenance activities to affected stakeholders.
• Maintains current system documentation, procedures, technical specifications, and training materials.

• Ensures technology systems, processes, and procedures comply with applicable regulatory, legal, organizational, and industry requirements, including SOX, FERPA, HIPAA, and PCI as applicable.
• Performs system monitoring and audits to identify compliance, security, operational, and performance issues.
• Maintains appropriate documentation and controls to support regulatory compliance and organizational technology governance.
• Applies established security, privacy, and data protection practices when administering systems and supporting users.

• Provides day-to-day direction and supervision of IT staff and coordinates the assignment of technical work and projects.
• Leads cross-functional teams in analyzing and resolving complex business, application, and technology issues.
• Coordinates projects involving technology conversions, implementations, upgrades, and enhancements.
• Works collaboratively with business users, IT leadership, technical teams, programmers, vendors, and other stakeholders to achieve operational and project objectives.
• Develops and communicates technology-related projects, priorities, goals, and recommendations.
• Makes recommendations regarding technology improvements, upgrades, and resource requirements based on workload, business needs, and system requirements.

• Maintains accurate and current system documentation, procedures, technical specifications, and training manuals.
• Documents requirements, configurations, testing results, system changes, resolutions, and operational procedures.
• Maintains current knowledge of technology innovations, industry trends, operating systems, hardware, software, tools, and emerging technologies.
• Continuously develops technical skills and adapts to new technologies, platforms, programming languages, and support tools.
• Performs other related duties and responsibilities as assigned.

Qualifications

•  A bachelor’s degree in related area; and/or equivalent experience/training
•  Minimum 3 years’ experience in IT support, systems administration, or related technical roles
•  Experience with administration of Servers.
•  Experience with Active Directory domain administration.
•  Experience with Power Shell and Group Policy administration.
•  Basic TCP/IP, DNS, DHCPS, VPNs knowledge is a must.
•  Experience troubleshooting hardware, software, networking, and connectivity issues.
•  Knowledge of Window and macOS operating systems, Active Directory, and other common business applications.
•  Knowledge of cybersecurity principles, endpoint protection, access controls, and data privacy.

• CompTIA A+, Net+, Security+ certifications or equivalent
•  Familiarity with cloud platforms such as Microsoft Azure or AWS
•  Experience with helpdesk/ticketing systems and IT service management practices
•  Experience with device management and deployment tools such Microsoft Intune and similar platforms

• Facility Management – Maintains quality facilities that meet the needs of students and the campus community.  Receives predetermined work assignments that are subject to a moderate level of control and review. Directs subordinates to complete assignments using established guidelines, procedures and policies.
•  Fiscal Management – Conducts operations in a fiscally sound manner while designing and maintaining efficient and effective budgets
• Leadership – Infuses the Mission and Vision of the Student Union into daily tasks and philosophy.  Demonstrates organizational awareness and teaches/mentors direct reports. Establishes and maintains effective work relationships with people from diverse backgrounds; Maintains dignity and self-control in difficult situations; Supervisory responsibilities include planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving issues in a way consistent with corporate policies
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Identifies and resolves problems in a timely manner; Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; completes administrative tasks correctly and on time.
• Communication Proficiency – Acts and behaves in a manner that reflects respect, courtesy and civility, appreciation, empathy, trust, inclusion and consultation. Must have good oral and written communication skills. Establishes and maintains effective work relationships; offers assistance and support to co-workers.  Understands lines of reporting, responsibility, and accountability. Requires good interpersonal skills. 
• Diversity, Inclusion and Interaction – Values and respects diversity and individual uniqueness and recognizes the strength these factors bring to the Student Union and SJSU community and learning environment.
• Problem Solving/Analysis- Demonstrates accuracy and thoroughness; displays commitment to excellence; looks for ways to improve and promote quality; provides and applies feedback to improve performance of team; monitors teams work to ensure quality. Plans work activities to meet Student Union priorities and timelines; Utilizes existing and new resources efficiently; prioritizes multiple demands for commitment of time, energy and resources; adapts to changing priorities, situations and demands; 
• Compliance for Law, Policies and Codes, and Issues Related to Safety and Risk-Adheres to compliance laws, policies and codes related to not- for-profit corporations, facility safety and concerns, as well as state and CSU mandates. Implements procedures to identify and correct potentially hazardous or unsafe working conditions. Mitigates risk where appropriate through knowledge of policies and procedures.

Work Requirements

• Hearing and speaking to exchange information in person or on the telephone
• Dexterity of hands, fingers, and wrist to operate a computer keyboard and calculator
• Seeing to read a variety of materials
• Sitting or standing for extended period of time
• Physical agility to lift, carry, push, or pull object

Employment Information & Policies

1. Injury and Illness Prevention Program
2. Discrimination and Harassment for Supervisors/Non-Supervisors
3. Gender Equity and Title IX Prevention Program (Title IX)
4. Data Security and FERPA
5. Mandated Reporters of Child Abuse