IT Network Administrator III - V

Thank you for your interest in the BWL. We think you'll find it a rewarding and nurturing place to grow your career.

Starting Salary Range: IT Network Administrator III $94,000 - $114,700 / IT Network Administrator IV $104,400 - $128,500 / IT Network Administrator V $116,000 - $143,900

Position Summary:

LBWL is currently seeking a network administrator to complement specific strengths and weaknesses in the existing team.  The general job description below is an accurate overview of the position, however, the successful candidate in the current round of recruiting will have extensive knowledge and experience in data centers.  This includes demonstrated senior-level capability in NX-OS, ACI, OSPF, BGP, Palo Alto Firewalls, and S2S.  Knowledge and experience with MDS and UCS are an advantage.

The role is responsible for planning, developing, installing, configuring, maintaining, supporting, and optimizing all local and wide area network connections, network devices, associated software, and communication links. This person will also troubleshoot network performance issues, as well as analyze network traffic and provide redundancy, quality of service, and capacity planning solutions.  The LBWL data centers will be a primary focus.

IT Network Administrator III
Essential Functions:

• Able to complete most level 3 tickets related to network administration, including basic route/switch and ACI configuration without assistance.
• Able to independently complete all level 2 support tickets related to network administration without assistance.
• Able to handle all level 3 tickets under the guidance of more senior network administrators or vendor technical support.
• Able to participate in the on-call rotation with as needed assistance from system administrators or more senior network administrators.
• Competently execute nearly all on-call tasks with limited assistance from more senior system administrators.
• Technically competent to be assigned as the primary resource for LBWL in at least one core technology at LBWL and able to demonstrate technical leadership in planning upgrades and patching.
• Competent with VTP, ISL, 802.10, STP, RSTP, vPC, BGP, EIGRP.
• Competent with Layer 2 and Layer 3 switching.
• Actively monitors the health of network resources including conducting capacity planning for future budget years.
• Able to self-manage small discrete technical projects including limited requirements to delegate tasks to others or obtain assistance to others without management involvement.
• Independently author standards documents for use within the department.
• Create complete drafts of documents for submission to Business Relationship Managers for use across the enterprise.
• Competent with the majority of the core technologies in use at LBWL.
• Self-prioritize most work with limited guidance from IT management.
• Executes a training plan as defined in annual performance evaluation process.
• Demonstrates a clear customer service/IT is a support organization mentality in all interactions.
• Predictable and reliable attendance.
• Other duties as assigned by supervisor.

Job Specifications:

Required:

• CCNA required or equivalent experience.  (Note that for equivalent experience, the candidate must provide a letter outlining work experience covering each point tested in the certification.)
• Bachelor’s Degree in Information Management, Computer Science or similar.
• 5 to 7 years of experience as a Network Administrator. 
• Certification in one or more technologies: Cisco routing and switching, MPLS and other Internet/Telephony technologies, Cisco Unified Call Manager, Cisco ACI, ISE and/or Radius Firepower, VOIP telephony, specifically Cisco Call Manager, VPN and Tunnel setup and management, DNS, DHCP, other standard networking technologies, Cloud networking including AWS and Azure, Competent with both CLI and GUI configuration of Cisco 9k,7k,6k,5k,3k,2k devices
• Knowledge designing and implementing VLANs.
• Mastery of all level 1 abilities and skills.
• Ability to work effectively with vendor technical support such as TAC, ability to work in a team environment.
• Able to produce clear, professional written and verbal communication that clearly and concisely communicates technical content in a manner appropriate for the intended audience.
• Ability to retrieve data from computerized, typed, and written sources.
• Ability to effectively communicate orally or in writing project recommendations with internal teams and external agencies.
• Strong written and oral communication skills.

IT Network Administrator IV
Essential Functions:

• Able to complete most level 3 tickets related to network administration and the data center, including basic route/switch and ACI configuration without assistance.
• Able to independently complete all level 2 support tickets related to network administration without assistance.
• Able to handle all level 3 tickets under the guidance of more senior network administrators or vendor technical support.
• Able to participate in the on-call rotation with as needed assistance from system administrators or more senior network administrators.
• Competently execute nearly all on-call tasks with limited assistance from more senior system administrators.
• Technically competent to be assigned as the primary resource for LBWL in at least one core technology at LBWL and able to demonstrate technical leadership in planning upgrades and patching.
• Competent with VTP, ISL, 802.10, STP, RSTP, vPC, BGP, EIGRP, OSPF and ACI Datacenters.
• Competent with Layer 2 and Layer 3 switching.
• Actively monitors the health of network resources including conducting capacity planning for future budget years.
• Able to self-manage small discrete technical projects including limited requirements to delegate tasks to others or obtain assistance to others without management involvement.
• Independently author standards documents for use within the department.
• Create complete drafts of documents for submission to Business Relationship Managers for use across the enterprise.
• Plan and execute the technical roadmap for technologies where the system administrator is designated as primary technology in the LBWL footprint.
• Provide mentoring and training to less senior system administrators in both technical and professional areas.
• Actively engaged helping both peers and junior personnel raise the bar on their performance.
• Research and determine new technologies to be deployed to meet evolving needs at LBWL.
• Competent with the majority of the core technologies in use at LBWL.
• Self-prioritize most work with limited guidance from IT management.
• Executes a training plan as defined in annual performance evaluation process.
• Demonstrates a clear customer service/IT is a support organization mentality in all interactions.
• Predictable and reliable attendance.
• Other duties as assigned by supervisor.

Job Specifications:

Required:

• CCNP required or equivalent experience.  (Note that for equivalent experience, the candidate must provide a letter outlining work experience covering each point tested in the certification.)
• Bachelor’s Degree in Information Management, Computer Science or similar.
• 8 to 10 years of experience as a Network Administrator. 
• Certification in one or more technologies: Cisco routing and switching, MPLS and other Internet/Telephony technologies, Cisco Unified Call Manager, Cisco ACI, ISE and/or Radius Firepower, VOIP telephony, specifically Cisco Call Manager, VPN and Tunnel setup and management, DNS, DHCP, other standard networking technologies, Cloud networking including AWS and Azure, Competent with both CLI and GUI configuration of Cisco 9k,7k,6k,5k,3k,2k devices
• Knowledge designing and implementing VLANs.
• Mastery of all level 1-3 abilities and skills.
• Clearly able to navigate charged political or interpersonal situations to calm the waters and focus on remediation of technical challenges.
• Ability to work effectively with vendor technical support such as TAC, ability to work in a team environment.
• Able to produce clear, professional written and verbal communication that clearly and concisely communicates technical content in a manner appropriate for the intended audience.
• Ability to retrieve data from computerized, typed, and written sources.
• Ability to effectively communicate orally or in writing project recommendations with internal teams and external agencies.
• Strong written and oral communication skills.

IT Network Administrator V
Essential Functions:

• Able to complete most level 3 tickets related to network administration, including basic route/switch and ACI configuration without assistance.
• Able to independently complete all level 2 support tickets related to network administration without assistance.
• Able to handle all level 3 tickets under the guidance of more senior network administrators or vendor technical support.
• Able to participate in the on-call rotation with as needed assistance from system administrators or more vendor technical support.
• Competently execute nearly all on-call tasks with limited assistance from more vendor technical support.
• Technically competent to be assigned as the primary resource for LBWL in most core technologies at LBWL and able to demonstrate technical leadership in planning upgrades and patching.
• Competent with VTP, ISL, 802.10, STP, RSTP, vPC, BGP, EIGRP.
• Competent with Layer 2 and Layer 3 switching.
• Actively monitors the health of network resources including conducting capacity planning for future budget years.
• Clearly exhibit leadership in leading small technical teams to complete relatively complex technical tasks or technology roll outs without guidance or intervention from management.
• Independently author standards documents for use within the department.
• Create complete drafts of documents for submission to Business Relationship Managers for use across the enterprise.
• Plan and execute the technical roadmap for technologies where the network administrator is designated as primary subject matter expert in the LBWL footprint.
• Provide mentoring and training to less senior network administrators in both technical and professional areas.
• Able to assist peers and more junior personnel with accurate prioritization of small and large tasks
• Actively engaged helping both peers and junior personnel raise the bar on their performance.
• Able to proactively manage communication and presentation of information in a manner that leads to desired outcomes.
• Research and determine new technologies to be deployed to meet evolving needs at LBWL.
• Competent with the majority of the core technologies in use at LBWL.
• Self-prioritize most work with limited guidance from IT management.
• Executes a training plan as defined in annual performance evaluation process.
• Demonstrates a clear customer service/IT is a support organization mentality in all interactions.
• Clearly tuned in with managerial and enterprise priorities.
• Expected to comply with all BWL policies and work rules.
• Predictable and reliable attendance.
• Other duties as assigned by supervisor.

Job Specifications:

Required:

• CCIE required or equivalent experience.  (Note that for equivalent experience, the candidate must provide a letter outlining work experience covering each point tested in the certification.)
• Bachelors or Graduate Degree in Information Management, Computer Science or similar Technical Bachelors. MBA may be considered.
• 15+ years of experience as a Network Administrator. 
• Certification in one or more technologies: Cisco routing and switching, MPLS and other Internet/Telephony technologies, Cisco Unified Call Manager, Cisco ACI, ISE and/or Radius Firepower, VOIP telephony, specifically Cisco Call Manager, VPN and Tunnel setup and management, DNS, DHCP, other standard networking technologies, Cloud networking including AWS and Azure, Competent with both CLI and GUI configuration of Cisco 9k,7k,6k,5k,3k,2k devices
• Knowledge designing and implementing VLANs.
• Network architecture and certification as available.
• Mastery of all levels 1-4 abilities and skills.
• Demonstrated ability to remain technically current as technologies evolve and execute in a technically agile manner.
• Clearly able to navigate charged political or interpersonal situations to calm the waters and focus on remediation of technical challenges.
• Ability to work effectively with vendor technical support such as TAC, ability to work in a team environment.
• Able to produce clear, professional written and verbal communication that clearly and concisely communicates technical content in a manner appropriate for the intended audience.
• Ability to retrieve data from computerized, typed, and written sources.
• Ability to effectively communicate orally or in writing project recommendations with internal teams and external agencies.
• Strong written and oral communication skills.

Physical Requirements / Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to remain in a stationary position for the majority of the working day. The person in this position needs to move about inside the office environment. Constantly operates a computer and other office equipment. Ability to adjust focus, especially due to concentration on a computer screen. Must communicate frequently with other departments and employees both verbally and in writing. May need to lift and carry up to 30 pounds and/or position the body to reach items on the floor/ below the knee level, or reach above head. On occasion, may need to use stairs.
Constantly works in a temperature-controlled office environment.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not to be construed as an exhaustive list of all duties, responsibilities and skills that may be required of the employee. Management reserves the right to add, remove, or otherwise alter these duties, responsibilities, and skills at any time.

Why Should You Apply?

Competitive wages, employee development, and opportunity for professional growth.
 
Robust time off benefits including vacation, free choice, sick leave, parental leave and 11 paid holidays.
 
Comprehensive benefits package offered including medical, prescription, dental, life insurance, long-term disability, employee assistance program.
 
Voluntary benefits including vision, supplemental and dependent life insurance, flexible spending, AFLAC options, LifeLock anti-theft, long term care, tuition reimbursement, and BWL's  Home Purchase Plan – Forgivable $5,000 loan for purchase of a home in Lansing.
 
Retirement programs including 401(a) Defined Contribution Plan (DC) (100% company paid up to 9.5 % of base salary for BU positions and up to 13% of base salary for NBU positions), 457 Deferred Compensation matches up to $2,500 per year. 
 
Post retirement benefits offered at the respective level of coverage, co-pays and health care premium, at the same level as active employees.
 
Two fitness centers located on site open 24/7, work life balance program, employee assistance program, free parking and much more! 
 
About BWL:
The Board of Water & Light serves Lansing, Michigan, and surrounding areas with electricity, water, and steam. Lansing's city charter vests the BWL with full and exclusive management of water, steam, and electric services for or the city. The American Public Power Association has honored the Lansing Board of Water & Light as one of the country's best publicly-owned utilities.
 
The Location:
Lansing lies at the heart of the Great Lakes State and offers all the beauty and splendor of the four seasons. A haven for swimming, boating, fishing, snowmobiling, golf, and hunting, mid-Michigan is also just a couple hours from premier skiing and one of the most beautiful freshwater lakeshores in the world on our Lake Michigan Coast. Lansing itself is only minutes and miles away from two of the nation’s premier universities, Michigan State University and the University of Michigan, and boasts miles of walking, running, biking trails, Potter Park Zoo, professional sports, the arts, and fine dining.
 
 

THE BOARD OF WATER & LIGHT IS AN EQUAL OPPORTUNITY EMPLOYER