IT Manager - Portland HQ

IT Manager

Company Overview:

At VETRO, we believe visualizing data unlocks hidden potential, radically simplifying business operations and digitizing the future of connectivity. We focus on empowering network operators with clarity and control over their fiber networks, enabling them to operate more efficiently. Our platform serves as the physical network asset system of record, offering visibility and control from strategic planning to daily operations. We empower our customers to bridge the digital divide, unlock new opportunities, and maximize the value of their networks.

Let's collaborate to shape the future of connectivity.

Location: On-Site (Portland, ME) (At least 3 days a week)

Position Overview:

Reporting to the Senior Manager of Operations, the IT Manager will be responsible for providing internal helpdesk support, managing user access, and ensuring the smooth operation of both remote and on-site IT infrastructure. You will play a key part in onboarding and offboarding processes, maintaining SOC-2 compliance, and continuously improving IT processes across the company. Further, you will own a variety of IT oriented projects which help provide the foundation to scale.

Key Responsibilities, including but not limited to:

• Helpdesk Support: Provide internal helpdesk support for end-user Mac and Windows hardware, software, and peripherals to remote and in-office employees.
• User Access & SaaS Management: Manage internal user access rights and SaaS subscriptions, ensuring proper license allocation and governance.
• Onboarding & Offboarding: Assist in employee onboarding and offboarding, including setting up user accounts, provisioning hardware, and revoking access when needed.
• Office Maintenance: Maintain office workstations, peripherals, and networking equipment, ensuring uptime and reliable performance.
• Conferencing & A/V Support: Maintain conferencing and A/V equipment, and assist in A/V operations during large company events to ensure high-quality presentations and communication.
• IT Asset Inventory: Manage and track IT asset inventory, ensuring accurate records of hardware and software assets.
• Security Compliance: Gather necessary evidence and enforce IT policies to meet SOC-2 requirements, collaborating with security and compliance teams as needed.
• Process Improvement and Project Management: Regularly review and improve existing IT processes to increase efficiency, scalability, and user satisfaction. Run discreet projects that have been identified as assisting to help VETRO scale such as migration to a new HRIS system with IDP protocols or managing the needs around an email domain migration.

Qualifications:

• Mac and Windows Management: Proven experience managing Mac and Windows endpoints via MDM tools (JumpCloud experience strongly preferred).
• GSuite Administration: Hands-on experience with GSuite (Google Workspace) administration, including user provisioning, security settings, and group management.
• Zoom Rooms & Conferencing: Familiarity with Zoom Rooms hardware/software setup and troubleshooting for video conferencing and webinar events.
• Technical Aptitude: Proficiency with MacOS and Windows OS, basic networking concepts, and common office software.
• Communication Skills: Strong verbal and written communication, able to effectively collaborate with team members across diverse technical skill levels.
• Problem-Solving Mindset: Ability to diagnose and troubleshoot hardware and software issues quickly and efficiently.
• Organizational Skills: Detail-oriented approach to managing assets, user accounts, and process documentation.

Benefits:

• Competitive salary commensurate with experience.
  • Expected range: $75,000 - $95,000
• Comprehensive benefits package, including health insurance, retirement plans with 401K match, remote work stipend, Learning & Development fund, and flexible vacation and PTO.
• Professional development opportunities and career growth within an innovative and rapidly growing company.
• Flexible work arrangements with a remote-first approach.

Work Environment:

• This role will work in our Portland, ME HQ in a hybrid capacity.
• In a hybrid role you are expected to have a designated space that is conducive to productivity and conducting confidential video calls. VETRO will assist with technology needed to set up your home office, as well as offer a semi-monthly internet stipend. While working remotely, you are expected to be distraction-free from non-work responsibilities during working hours.

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VETRO is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, nationality, immigration status, citizenship, religion or religious creed (or belief, where acceptable), sex/gender, sexual orientation, gender identity and gender expression, pregnancy, marital status, age, citizenship, marital status, handicap or disability, genetic information or characteristics (or those of a family member), Veteran or military status, political belief, or socio-economic status. VETRO does not discriminate against individuals on the basis of those characteristics, or any other characteristic protected by law.

VETRO values a diverse workforce and emphasizes an open, inclusive, supportive team working environment.