IT Manager

Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most –at home.

Pinnacle Home Care, Florida’s largest independent Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for an IT Manager to join our award-winning team.

 Key Responsibilities

• Supporting a portfolio of strategic projects and initiatives, including operational improvements, software/system deployments, and technology projects across all organizational areas.
• Working with senior leadership on long-range plans that support the company’s vision and strategy.
• Providing cross-functional teams with project expertise, direction, and oversight.
• Prioritizing programs and projects based on changing needs, resource capacity constraints, and dependencies, and portfolio risk exposure.
• Continually working with the team to improve and adapt the current project and governance methodology to meet the company’s changing needs.
• Working with the VP of Technology, the incumbent will communicate the PMO vision to the company.
• Lead the analysis, selection, and roll-out of PMO tools that enable the integrated delivery model.
• Provide the necessary training and facilitating skills to drive transformation activities and ensure long-term adoption.
• Establish and build a project management information system (PMIS), including documenting all charters, risk plans, comms plans, training plans, key decisions, and project schedules.
• Own project schedules and dashboards within Smartsheet, Pinnacle’s current project schedule platform.
• Plan and deliver allocated product launches end-to-end.
• Ensure functional area deliverables are understood, cross-functionally aligned, and that execution and timelines are on track.
• Bring a deep background in Portfolio, Program & Project management.
• Leads project quality and lessons-learned functions to mitigate and address project delivery challenges in support of continuous improvement efforts.
• Prepares regular, thorough, and articulate executive summaries for senior leadership on project and team performance.
• Ensures adherence to practices, procedures, precedents, policy, and Executive Leadership direction.

Qualifications

• At least 5 years of IT experience, including managing teams responsible for desktop support and help desk operations, architecture design and deployment, systems lifecycle management, and infrastructure planning and operations.
• At least 5 years of IT experience in areas such as IT infrastructure components, including Windows Active Directory, server administration & management, telecom services, VPN services, Azure services, Microsoft 365, Cisco/Meraki network, VM and Hyper V, Microsoft Intune, APIs, and other web-enabled applications.
• Understanding of ITIL practices.
• Ability to manage internal and external projects from inception to completion.
• Expertise in setting and managing customer expectations.
• Skill in conceptualizing creative solutions, documenting them, and presenting them to senior management.
• Strong knowledge and understanding of business needs with the ability to establish and maintain a high level of customer trust and confidence.
• Ability to develop and deliver projects on time using leading-edge technologies in waterfall project management.
• Experience implementing software packages and collaborating with vendors.
• Excellent oral and written communication skills.
• Appropriate Microsoft and Cisco certifications.
•  Microsoft 365 telecom services experience a plus.
• Data Lake experience a plus.
• HIPAA Security experience a plus.
• Outstanding organization skills and meticulous follow-up and follow-through approach to managing daily tasks. 

Why Choose Pinnacle?

• Growth & Stability: Over two decades as Florida’s largest independent home health agency.
• Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
• Recognized Excellence: Ranked as a USA Today Top Workplace.
• Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.