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American Municipal Power, Inc

IT Intern (Helpdesk & Infrastructure) Fall 2026

American Municipal Power, Inc

Location
Onsite (Columbus, Ohio)
Employment
Intern
Level
Entry Level
Posted 1 week ago

About the Role

American Municipal Power, Inc. is a nonprofit wholesale power supplier serving over 130 member utilities across multiple states. This IT Intern role supports the organization's infrastructure by managing helpdesk tickets, maintaining networks, and assisting with hardware and software deployments.

Skills

Helpdesk support Network maintenance Hardware deployment Software installation System imaging Inventory management Security vulnerability remediation Windows server Microsoft Office PC maintenance Printer maintenance Computer networking Communication skills Problem solving

Full job details

AMERICAN MUNICIPAL POWER, INC.  

JOB DESCRIPTION             

This position will report out of AMP HQ in Columbus, OH

Position Title:    IT Intern (Helpdesk & Infrastructure)

Reports To:    Manager of IT    

FLSA Status:        Non-Exempt    

Essential Functions:

1.    Monitors the IT Support Application, resolves as many tickets as possible, and assigns remaining tickets to second level support.

2.    Provides network preventative maintenance services to ensure network integrity.

3.    Assists with acquisition and deployment of hardware, software, and services.

4.    Desktop/laptop system imaging and deployment.

5.    Monitor and review system generated alerts.

6.    Perform and maintain inventories.

7.    Work with vendors to resolve failed hardware incidents.

8.    Assist with remediation of security vulnerabilities in the environment.

9.    Performs other duties as assigned.

Knowledge, Skills, & Qualifications:

1.    Must be currently enrolled at an accredited college or university.

2.    Must have experience with Microsoft Windows and Microsoft Office tools.

3.    Familiarity with Windows server operating systems.

4.    Must work well in both team and individualized tasks.

5.    Must have experience with or the aptitude and willingness to learn:

a.    Basic PC and Printer Maintenance

b.    Software Installation and Configuration

c.    Basic Computer Networking

d.    Basic Internet Application Development and Deployment

6.    Must possess initiative and the ability to learn quickly.

7.    Must possess the ability to coordinate and prioritize multiple tasks.

8.    Must have excellent oral and written communication skills.