IT Infrastructure Engineer II

Job Summary:

The Infrastructure Engineer is responsible for the administration, maintenance, security, and continuous improvement of the i3 Broadband's core infrastructure platforms, including virtualization, computer, storage, backup and recovery, server operating systems, identity services, cloud services, infrastructure monitoring, and datacenter technologies. Reporting to the IT Infrastructure Manager, this position focuses on operational excellence, lifecycle management, resiliency, automation, and modernization initiatives that support reliable and secure business operations.

The Infrastructure Engineer works closely with Cybersecurity, Network Engineering, Software Engineering, Helpdesk, vendors, and business stakeholders to maintain stable and supportable infrastructure services, reduce operational risk, support disaster recovery preparedness, and ensure technology platforms remain secure, scalable, and aligned with business objectives.

Key Responsibilities:

Virtualization, Compute & Datacenter Infrastructure:

• Administer VMware vSphere, vCenter, ESXi hosts, clusters, virtual machines, and supporting virtualization technologies.
• Deploy, configure, maintain, monitor, and troubleshoot virtual and physical server infrastructure.
• Support Windows Server operating systems, enterprise server hardware, and core datacenter technologies across company locations.
• Monitor resource utilization, availability, and performance; provide data and recommendations supporting capacity planning and optimization.
• Coordinate infrastructure deployments, upgrades, refreshes, migrations, and lifecycle activities.
• Support datacenter and equipment-room operations, including system installation, maintenance, inventory documentation, and decommissioning.

Storage, Backup & Disaster Recovery:

• Administer enterprise storage platforms, storage allocations, performance, availability, and capacity utilization.
• Administer Veeam Backup & Replication and supporting backup and recovery infrastructure.
• Monitor and validate backup job health, investigate failures, and perform documented recovery testing.
• Participate in disaster recovery planning, documentation, testing, exercises, and continuous improvement activities.
• Maintain recovery procedures, dependencies, system priorities, and technical documentation for critical infrastructure services.

Identity, Cloud & Collaboration Services:

• Administer or support Microsoft 365, Microsoft Entra, Active Directory, hybrid identity, and related infrastructure services.
• Support identity lifecycle processes, authentication services, directory synchronization, administrative access, and platform availability.
• Partner with Cybersecurity to implement multi-factor authentication, conditional access, privileged access, endpoint-management, and other security improvements involving Microsoft Entra and Intune.
• Maintain configuration standards, documentation, monitoring, and lifecycle practices for supported cloud and collaboration services.
• Support Office 365 authentication integrations and identity dependencies used by enterprise and internally developed applications.

Infrastructure Operations, Security & Lifecycle Management:

• Plan and execute infrastructure patching, maintenance, upgrades, and configuration changes using approved change-management processes.
• Identify, document, prioritize, and remediate end-of-life, end-of-support, capacity, availability, and configuration risks.
• Partner with Cybersecurity to assess and remediate infrastructure vulnerabilities, hardening gaps, access concerns, and security findings.
• Use infrastructure monitoring and logging platforms to identify service issues, risks, performance trends, and improvement opportunities.
• Respond to escalated incidents affecting critical infrastructure and business systems and participate in root-cause analysis.
• Provide planned after-hours maintenance and support for significant infrastructure incidents as needed.

Automation, Documentation & Collaboration:

• Automate repetitive infrastructure administration, reporting, deployment, and validation tasks where practical using PowerShell or other approved tools.
• Create and maintain infrastructure diagrams, inventories, standards, procedures, Method of Procedure documents, support documentation, and system dependencies.
• Follow change control, incident management, problem management, asset management, and configuration management requirements.
• Coordinate technical work with Network Engineering, Cybersecurity, Software Engineering, Helpdesk, vendors, and business stakeholders.
• Provide clear status updates, technical recommendations, and escalation information to the IT Infrastructure Manager and affected stakeholders.

*Perform other duties as assigned.

Qualifications:

Education and Experience:

• Associate degree, technical certificate, relevant coursework, or an equivalent combination of professional experience and technical training in information technology, infrastructure, systems administration, or a related field preferred.
• Five or more years of progressively responsible experience in infrastructure, systems administration, virtualization, cloud services, datacenter operations, or a related technical role preferred.
• Demonstrated hands-on experience supporting VMware vSphere, Windows Server, enterprise storage, backup and recovery, identity services, or related infrastructure platforms.
• Experience with Veeam Backup & Replication, Microsoft 365, Microsoft Entra, Active Directory, hybrid identity, infrastructure monitoring, or PowerShell automation preferred.
• Industry certifications from Microsoft, VMware/Broadcom, Veeam, or comparable infrastructure technology providers are valued.
• Telecommunications, broadband, ISP, infrastructure-intensive, or other 24x7 operational experience preferred.

Skills and Competencies:

• Strong practical knowledge of enterprise virtualization, Windows Server, storage, backup, recovery, identity, and datacenter technologies.
• Working knowledge of TCP/IP, DNS, DHCP, VLANs, firewalls, VPNs, and related networking fundamentals.
• Ability to troubleshoot complex infrastructure performance, availability, capacity, configuration, and integration issues.
• Ability to plan and execute technical changes using documented procedures, testing, rollback planning, and change control.
• Ability to evaluate technical risk, establish priorities, and drive issues through resolution.
• Strong critical thinking, organization, attention to detail, and problem-solving skills.
• Ability to work independently and collaborate effectively across technical teams, vendors, and business stakeholders.
• Strong written and verbal communication skills and commitment to ongoing technical learning and professional development.

Working Conditions:

• Ability to communicate effectively orally and in writing and operate standard office technology and equipment.
• Ability to travel to company locations, datacenters, and vendor sites as business needs require, typically a few days per month.
• Requires prolonged periods of sitting at a desk and working on a computer workstation.
• Ability to work in datacenter and equipment-room environments with appropriate safety practices.
• Occasional standing, walking, bending, reaching, climbing, or working around infrastructure equipment.
• Ability to safely lift and move equipment weighing up to 50 pounds.
• Must be able to perform repetitive and detailed technical tasks with accuracy and consistency.
• Must be available for planned maintenance and occasional after-hours infrastructure support activities.

Equal Opportunity:

i3 Broadband is an equal opportunity workplace that respects the diversity of our customer base and our team. We will treat customers, employees, and applicants fairly without regard for gender, race, age, or any other characteristics protected by law. Our employment decisions are made on the basis of qualification, merit, and business needs.