IT Infrastructure Engineer
DACHSER USA Air & Sea Logistics Inc.
- Location
- Onsite (Atlanta, GA)
- Compensation
- $65k - $70k/yr
- Employment
- Full-time
- Level
- Mid Level
Posted 2 weeks ago
About the Role
DACHSER USA Air & Sea Logistics Inc. is seeking an IT Infrastructure Engineer to ensure stable and secure global connectivity. This role involves proactive monitoring, troubleshooting, and managing network incidents to support worldwide business operations.
Skills
LAN
WAN
WLAN
Routing
Switching
Network Troubleshooting
Network Monitoring
Incident Management
Project Management
SLA Management
Infrastructure Health Monitoring
Communication Skills
Full job details
Description
The NOC Engineer is responsible for the proactive monitoring, operation, and continuous improvement of network services, ensuring stable and secure connectivity for business operations worldwide • Monitor network performance and infrastructure health using enterprise monitoring tools.
- Monitor network performance and infrastructure health using enterprise monitoring tools.
- Troubleshoot and resolve network incidents to minimize service disruptions.
- Manage and prioritize operational tickets in accordance with SLA requirements.
- Escalate complex issues to specialized teams and coordinate incident resolution.
- Maintain network availability, stability, and performance across all supported locations.
- Managing network related branch projects.
- Other duties as assigned by the manger.
Requirements
- Relevant technical degree / experience in IT and (if possible) Logistics.
- Minimum 3 years of professional experience in IT or Project Management.
- Strong knowledge of LAN, WAN, WLAN, routing, switching, and network troubleshooting.
- Experience with network monitoring and incident management tools.
- Ability to analyze and resolve technical issues in a fast-paced operational environment.
- Strong communication and teamwork skills with the ability to coordinate across multiple support teams.
- Ability to prioritize tasks, manage multiple incidents, and work independently under pressure.
- Keen perception and "hands-on" mentality