IT Helpdesk, Tier 1 Support
Pine Haven Christian Home
- Location
- Onsite (Sheboygan Falls, WI)
- Compensation
- $19 - $25/hr
- Employment
- Part-time
- Level
- Entry Level
About the Role
Pine Haven Christian Communities is a nonprofit senior living organization seeking a part-time IT Helpdesk Tier 1 Support team member. The role involves providing technical assistance to employees and residents while assisting with IT projects and website updates.
Skills
Full job details
Description
Are you someone who enjoys technology, solving problems, and helping others? Pine Haven Christian Communities is seeking a part-time IT Helpdesk Tier 1 Support team member to assist our IT Specialist in supporting and maintaining the technology systems that keep our organization running smoothly.
This is a first-shift, flexible position (20 hours per week) with the opportunity to provide hands-on technical support to employees and residents across our campuses. We are especially interested in someone with experience and skill using WordPress Elementor.
Requirements
Some of your responsibilities will include:
- Providing first-level technical support to employees and residents through helpdesk requests, phone, email, and walk-in inquiries.
- Troubleshooting technology issues involving WiFi, Ethernet, Windows 11, iPads, Android tablets, printers, and other equipment.
- Assisting with password resets, account access, system clean-up, and website updates using WordPress Elementor.
- Researching technical issues and helping identify solutions.
- Assisting with IT projects, technology rollouts, equipment maintenance, inventory, documentation, and basic low-voltage wiring.
- Identifying opportunities to improve processes and use technology more efficiently.
Requirements and Qualifications
- Experience and demonstrated skill using WordPress Elementor strongly preferred.
- Knowledge of WiFi, Ethernet, Windows 11, iPads, and Android tablets.
- Minimum of one year of relevant IT or technical support experience preferred.
- IT certifications are preferred but not required.
- A willingness to learn and grow through hands-on experience with users, software, and hardware.
- Ability to support all Pine Haven campuses with reliable personal transportation. Mileage reimbursement is available.
- Availability for occasional after-hours support, as needed.
- Strong problem-solving, communication, organizational, and time-management skills.
If you are looking for a flexible, part-time opportunity to use your technology skills while making a difference in the lives of others, we would love to have you join the Pine Haven Christian Communities team!