Work Location: In Office - REH Building, Salt Lake City UT

We are looking for an IT Desktop Support Technician to provide fast and useful technical assistance for internal employees. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Desktop Support Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

Responsibilities:

Maintain and troubleshoot physical computers, virtual computers, network, and printer issues
Answer help desk phone calls and emails, and provide excellent customer service
Installing and configuring software
Imaging and installing computers
Virus and malware remediation
Document procedures and keep current documents updated
Providing support across all channels, including phone, email, chat, and in-person
Providing on-call support, weekend rotations, and holiday coverage based on business needs
Some travel required from time to time

Preferred Qualifications:

CompTIA A+
Network+
Security+
2+ years of professional experience in an IT/Help desk support role required
Experience with Active Directory for onboarding accounts
Experience installing, supporting, and troubleshooting business critical client-server applications on Windows desktop systems
Knowledge of setting up VPN, RDP and other remote technologies for desktops
Strong customer service skills, sense of urgency, and a proactive attitude
Experience with VMware VDI is a plus