IT Helpdesk Technician
Horizon Retail Construction
- Location
- Onsite (Sturtevant, WI)
- Employment
- Full-time
- Level
- Entry Level
About the Role
Horizon Retail Construction is a nationally recognized general contractor specializing in tenant improvement. The IT Helpdesk Technician role provides Level 1 technical support, equipment deployment, and user assistance at their corporate headquarters.
Skills
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- 401(k) with match
Perks
- Career development
Full job details
About Horizon Retail Construction:
Horizon Retail Construction is a nationally recognized general contractor specializing in tenant improvement. We are currently seeking an IT Helpdesk Technician- L1 to join the team at our corporate headquarters in Sturtevant, Wisconsin, we take pride in delivering quality projects, building strong relationships, and fostering a collaborative team culture.
Key Responsibilities:
- Responsible for maintaining help desk tickets
- Set-up and deploy equipment to new office and field employees
- Provides support and triage incoming phone, voicemail, tickets, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
- Installing upgrades, repairs, movement and replacement of desktops, laptops, and peripherals
- Identify hardware and software technical issues and malfunctions
- Provide training to end users as well as create and maintain training manuals
- Perform physical inventory, minor hardware repair, equipment delivery, and testing
- Assist with IT projects and business initiatives
- Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors
- Handle problem recognition, research, isolation, resolution, and follow-up for user problems, referring more complex problems to Systems Engineer
- Basic server access to create/modify/terminate user accounts, phone management, etc.
Summary of Qualifications:
- Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology
- Experience with Windows and Office products (Outlook, Excel, Word, PowerPoint)
- Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive)
- Ability to work in a team environment to meet critical deadlines
- Experience with Apple devices such as iPhones and iPads
- Previous customer service experience
Preferred Skills:
- Experience with Ticket and Asset Management software (e.g., Lansweeper)
- Someone who has good written, oral, listening skills and customer service
- Power Automate Experience
What We Offer:
Horizon offers a collaborative work environment with a strong focus on team culture and professional growth. Our comprehensive benefits package includes:
- Medical, dental, vision, and life insurance
- Paid time off and paid holidays
- Flexible spending account (FSA)
- 401(k) with company match
- Career development opportunities
Ready to build your future with us? Apply today and become a part of the Horizon team.