IT Helpdesk Technician

About the Role:

Located in our Dunnville/Liberty, KY Locations.

The IT Helpdesk Technician plays a critical role in ensuring the smooth operation of an organization's IT infrastructure by providing first-level technical support to end-users. This position is responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues promptly to minimize downtime and maintain productivity. This includes the organizations computers, servers, networking equipment, firewalls, operation technology, and IoT. The technician serves as the initial point of contact as well as the front line for IT-related inquiries, guiding users through problem resolution and escalating complex issues to higher-level support when necessary. By maintaining detailed records of support requests and their ultimate solutions, the technician contributes to continuous improvement of IT by ways of automation and process documentation. 

Minimum Qualifications:

• High school diploma or equivalent.
• Above-average understanding of computer hardware, operating systems (Windows, macOS, and Linux), and common software applications such as Microsoft 365.
• 2+ year’s experience with troubleshooting and resolving technical issues in a helpdesk or customer support environment.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Familiarity with ticketing systems and remote support tools.
• Familiarity with networking computer systems.
• Valid driver’s license due to frequent travel between locations.

Preferred Qualifications:

• Associate degree or certification in Information Technology, Computer Science, or related field.
• CompTIA A+ certification or equivalent technical certification.
• Knowledge of Cisco CCNA or CompTIA Network+
• Experience supporting network services (DNS, DHCP, RADIUS).
• Knowledge of Active Directory and Microsoft Office 365 administration.
• Familiarity with automation and scripting tools.

Responsibilities:

• Respond promptly to incoming helpdesk requests via phone, email, or ticketing system, providing courteous and professional support. Occasionally this work will be performed outside of normal business hours or during the weekend.
• Diagnose and resolve technical hardware and software issues, including operating systems, applications, printers, and network connectivity.
• Install and maintain computer software installations.
• Manage Microsoft Exchange Online, SharePoint, and Azure cloud services.
• Correct issues with printers, handheld computers, and other mobile devices.
• Assist with the design, implementation, and support of enterprise network designs.
• Manage and maintain unified communications platforms such as Microsoft Teams and Cisco Unified Communications solutions.
• Troubleshoot and assist with the implementation of OT and IoT solutions.
• Assist with systems implementations.
• Assist with user account management tasks such as creating and disabling user accounts, password resets, and access permissions.
• Document all support activities, troubleshooting steps, and resolutions accurately in the helpdesk system.
• Escalate unresolved or complex technical problems to senior IT staff or specialized teams following established procedures.
• Maintain and update IT knowledge base articles to assist users and improve support efficiency.
• Participate in IT projects and initiatives as assigned, contributing to system upgrades and deployments.
• Report and assist with potential and confirmed security incidents.

Skills:

The IT Helpdesk Technician utilizes strong problem-solving skills daily to identify and resolve a wide range of technical issues efficiently. Effective communication skills are essential for interacting with users of varying technical backgrounds, ensuring clear understanding and user satisfaction. Technical proficiency with operating systems, software applications, and hardware components enables the technician to provide accurate and timely support. Familiarity with ticketing systems and remote support tools streamlines the management and resolution of support requests. Cohesive engagement with the IT teams allows for enhanced communication and faster issue response. Additionally, the ability to document solutions and update knowledge bases supports continuous learning and improves overall IT service delivery.

Physical Requirements:

• Must be comfortable walking & standing in a manufacturing environment that is not climate control. 
• Must be able to conduct sedentary work for up to 8 consecutive hours. Sit/stand desks are available in the office. 
• Must be able to safely climb a 6-foot ladder. Must be comfortable working from a platform lift that would elevate to 20 feet. 
• Must be able to lift 10 pounds continuously and up to 25 pounds occasionally. Two person lift up to 50 pounds.

About Tarter

Since 1945, Tarter has been building more than gates and equipment—we’ve been building careers, communities, and a proud legacy of American manufacturing. As the largest manufacturer of farm gates and animal management equipment in North America, our products help farmers, ranchers, hobbyist, and property owners work smarter and safer every day.

Headquartered in Dunnville, Kentucky, we pair small-town values with big opportunities. At Tarter, your ideas matter, your work is valued, and what you do makes a real impact for customers across the country.

Whether you’re on the shop floor, supporting customers, engineering solutions, or leading teams, you’ll find a workplace grounded in integrity, innovation, and teamwork. We believe in doing things the right way—and taking pride in work well done.

Join us and help shape the future of American manufacturing.