IT Helpdesk Support Technician

Position Summary: The IT Helpdesk Support Technician will provide direct support for 1200+ internal and external business technology users. Products/services include PC desktops/laptops, mobile devices, network connectivity, peripheral devices, printing/scanning, file sharing/collaboration tools, desktop application software, and conference room AV support. Candidate will be expected to expedite problem resolution, remediate technical issues and respond to general needs and questions relating to use of technology. Candidates must possess excellent communication, multi-tasking and problem-solving skills, with strong decision-making abilities, courteous and patient phone etiquette, and a detail-oriented work ethic.

Salary Range: $60-70k

Responsibilities:

• Receive technical support requests from internal users via phone, email, and online ticketing system.

• Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. 

• Interact with end-users in a professional and courteous manner, providing quality service. 

• Escalate problems as appropriate following HD procedures. 

• Act as a liaison between users and internal support staff to assure accurate problem interpretation. Maintain communications with users during the problem resolution process.

• Regularly communicate with end-users as to the status of open tickets.

• Increase productivity by continued improvement of knowledge level and troubleshooting procedures. 

• Assist on special projects as required. Training will be provided.

QUALIFICATIONS

Position Related Skills:

• Excellent communication (both written and verbal) and problem-solving skills.

• Proficient in MS Office, MS Windows, and hardware troubleshooting.

• Positive attitude and ability to work well with others in a challenging environment.

• Ability to triage/prioritize multiple issues at once.

• Familiar with document editing/markup tools (Adobe, Bluebeam).

• Prior experience utilizing ticket tracking systems is a plus.

Professional Experience and Education:

• High School Diploma or GED required.
• One to two (1-2) years’ experience preferred. 

Physical and Mental Requirements:

• Standing/Walking/Sitting: Workday is combination of sitting/walking and standing.

• Legs: Must be able to climb stairs - 20% of day.

• Hands/Arms: Constant use of hands/fingers for mouse/keyboard/computer use.

• Vision: Visual acuity in near, mid and far range vision. Color vision, peripheral vision, depth perception, hand/eye coordination.

• Hearing: Sufficient to hear conversational levels in person and over the telephone and radio; sufficient to hear alarms on equipment.

• Speech: Sufficient to make oneself heard in person, speak in front of groups, and be understood over the telephone and radio.

• Lift/Carry: Up to 50lb computer/drawings- minimal.

• Bending/Twisting: Minimal.

• Kneeling/Crouching/Crawling: Minimal.

• Constant mental alertness, accuracy, and attention to detail required.

• Work independently, make decisions, and follow through on all assignments.

• Use creativity, independent judgment, and organizational and problem-solving skills to determine the best method to accomplish desired results.

• Plan and organize work.

• Strong organizational and computer use skills and have a high level of competency to read/write/speak English, interpret construction related documentation and communicate with coworkers.

Hoffman Construction is a forward-thinking, self-performing builder specializing in technically complex, sustainable projects across advanced technology, mission critical, life sciences, healthcare, higher education, and commercial markets. Since 1922, we’ve grown from entrepreneurial roots into a multi-billion-dollar, employee-owned enterprise—now a dynamic family of companies with a national presence and a legacy of excellence.

At Hoffman Construction, your potential has room to grow. Whether you're on a jobsite or in a corporate office, you’ll be empowered to take initiative, explore new paths, and shape the future of construction. We believe in building opportunity together—by unlocking talent, inspiring innovation, and driving forward the ideas that make a difference.

Join us and benefit from:

• Competitive pay and advancement opportunities

• Ongoing professional training and development

• Comprehensive benefits—including free primary care for you and your family through our dedicated clinics, health insurance, paid time off, and a generous retirement plan.

• A culture rooted in inclusion, collaboration, and respect.

We’re hiring across all departments. Discover your future with us.

https://www.hoffmancorp.com/careers/

Application review will consider without limitation the following criteria: qualifications, education, and experience specific to the job description/duties as well as prior experience with Hoffman Construction. Applicants must be able to pass the Hoffman Drug and Alcohol test. 

Hoffman Construction is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. 

This job description is intended to outline the general nature and level of work being performed by employees. It is not designed to cover or contain a comprehensive list of responsibilities, duties, or skills required of the employee of this job. Furthermore, this description is subject to change at the discretion of the company, with or without notice.  

**Please note, we are not able to offer sponsorship for this position. **