IT Helpdesk (Call Center Agent)

Laboratory Corporation of America Holdings (NYSE: LH), an S&P 500 company, is a leading life sciences organization providing comprehensive clinical laboratory services and end-to-end drug development solutions. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostic solutions, accelerates the delivery of innovative medicines to patients, and leverages technology to enhance patient care. With annual revenue exceeding $10 billion, LabCorp’s 50,000 employees serve clients across 60 countries.

Job Duties/Responsibilities

• Handle both inbound and outbound helpdesk calls from customers

• Install, test, configure, troubleshoot, and repair desktop hardware and software

• Evaluate customer issues and determine appropriate resolutions

• Escalate calls to Field Technicians or Level 2 support as needed

• Accurately document all interactions in the ticketing system in a timely manner

• Provide support for LabCorp’s eProducts and enterprise software applications

• Process, set up, and schedule eProduct requests received from the LabCorp sales team

• Create and maintain customer online access, including password resets, username maintenance, software installation, and user training

• Respond to customer inquiries promptly and professionally

• Ensure proper follow-up and resolution of all outstanding client issues

• Perform preventative maintenance and application updates as required

• Monitor and ensure timely delivery of laboratory results to clients

• Collaborate with team members and supervisors to complete all assigned responsibilities

• Perform administrative, clerical, and technical tasks as needed

Required Qualifications

• Associate degree in Information Technology or equivalent hands-on IT experience (candidates with relevant IT experience in lieu of a degree will be considered)

• Minimum of 2+ years of IT-related experience

• Prior experience in a call center environment is required

• Experience troubleshooting hardware, software, and basic networking issues

• Previous customer service experience

• Experience using ticketing systems (ServiceNow preferred) with a focus on accurate call logging and documentation

• Proficiency with Microsoft Office applications

• Strong written and verbal communication skills

• Ability to work independently as well as in a team environment

• Flexibility to work overtime as needed

Preferred Qualifications

• Experience in the healthcare industry

• IT certifications such as A+ or Network+

Application Window closes 4/30/26

Salary Range: $50,000-$55,000

All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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