IT Help Desk Technician
Crew Carwash
- Location
- Onsite (Fishers, IN · Indianapolis, IN)
- Employment
- Full-time
- Level
- Entry Level
Posted 6 days ago
About the role
Crew Carwash is seeking an IT Help Desk Technician to provide Level 1 support for all locations. The role involves managing tickets, troubleshooting hardware and software issues, and configuring IT assets to ensure smooth operations across the company's retail network.
Skills
IT support
Help desk
Windows operating systems
Microsoft troubleshooting
Hardware troubleshooting
Application troubleshooting
Ticketing portal management
IT asset configuration
Customer service
Communication
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401K
- Paid Time Off
- Paid Holidays
Perks
- Daily Pay
- Free Carwashes
- Tuition Reimbursement
- Paid Certifications
Full job details
The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team.
Crew’s commitments to you:
- Competitive compensation
- Daily pay options available at no cost to you
- Paid Time Off + 6 paid holidays each year
- Free carwashes, naturally 😊
- Industry-leading training
- Incredible growth potential
- Tuition reimbursement and paid IT certifications
- Group health, dental, and vision
- 401K with company match
Crew's expectations:
- Work schedule is generally Sunday-Thursday 5:30am-3:30pm.
- Provide level 1 telephone/email support for all Crew locations.
- Respond to incoming ticketing portal break/fix and new IT requests.
- Repair, image, and configure new IT assets for deployment at Crew locations.
- Troubleshoot application and hardware issues to resolve problems for users.
- Possess initiative and motivation with a “get the job done” attitude.
- Strong knowledge of Windows Operating Systems and general Microsoft troubleshooting.
- High school diploma or equivalent is required. A+ or Network + Certification along with an Associate’s or Bachelor's Degree in Information Technology highly preferred.
- Must possess the ability to deal tactfully with customers, team members, and the general public.
- Focused on quality while maintaining a sense of urgency.
We're Really in the People Business, We Just Happen to Wash Cars!