IT Help Desk Technician
Omni Strategic Technologies Inc
- Location
- Onsite (Wheeling, WV)
- Employment
- Full-time
- Level
- Mid Level
About the Role
Omni Strategic Technologies empowers businesses through integrated IT services and strategic advisory. The IT Help Desk Technician role provides first-line remote and hands-on support for hardware, software, and networking issues, ensuring client satisfaction and system stability.
Skills
Benefits
- Paid Time Off
- Medical Insurance
- Dental Insurance
- Vision Coverage
- 401(k) Plan
- Life Insurance
- Paid Parental Leave
Perks
- Profit-sharing
Full job details
Description
About Us
At Omni, we don’t just integrate technology with business — we empower people. Our culture is built on collegiality, teamwork, and service, where professionals thrive by supporting one another and delivering exceptional client care. We believe in growing together, celebrating individual ambition while achieving more as a team.
The Opportunity
We’re looking for an IT Help Desk Technician who is passionate about technology and even more passionate about helping people use it effectively. This is an entry-level role with opportunities for professional growth and development and a path for advancement.
As the first line of support for our clients, you’ll be the friendly, knowledgeable voice that helps resolve technical issues and keeps businesses running smoothly.
We believe our employees are our greatest asset, which is why we offer a comprehensive and competitive benefits package designed to support your health, financial well-being, and work-life balance. Our benefits include but are not limited to generous Paid Time Off (PTO), medical, dental, and vision coverage, 401(k) plan with company matching contributions, profit-sharing opportunities, and paid parental leave. We are committed to investing in our team members and providing the resources they need to thrive both personally and professionally.
What You’ll Do
- Field requests and provide courteous and professional remote support for software, hardware, and peripheral issues.
- Troubleshoot and resolve issues independently or escalate more complex issues with detailed documentation.
- Perform hands-on fixes, including software installs, hardware upgrades, and system configurations.
- Maintain open communication with clients and team members to ensure timely resolution and satisfaction.
- Contribute to and improve internal knowledge bases and checklists.
Requirements
What You Bring
- 2+ years of experience in IT support, including desktop troubleshooting, networking, and Active Directory.
- Strong customer service mindset — you go above and beyond to help others.
- Excellent communication skills, both written and verbal.
- Ability to work independently, manage time effectively, and meet deadlines.
- Familiarity with technologies such as:
- Microsoft Office 365
- Windows Server (2012/2016/2019) and Windows 10
- Antivirus and malware protection
- Backup solutions and cloud infrastructure
- ConnectWise Manage, Automate, and Control
- Preferred certifications include A+, Network+, or Microsoft 365 Fundamentals.
Why Omni?
- Client-Centered Mission: We’re passionate about delivering outstanding service and results.
- Supportive Company Culture: We care for one another and celebrate team success.
- Career Growth: We invest in your development and offer clear advancement paths.
- Competitive Compensation & Benefits: Enjoy a comprehensive package including health, dental, vision, and life insurance, a matching 401(k), and generous PTO to support your work-life balance.
Omni is an Equal Opportunity Employer. No phone calls, please.