IT Help Desk Support

Job DetailsJob Location: Tampa, FL 33612Position Type: Full-Time/Part-TimeSalary Range: $15.00 - $20.00 HourlyJob Shift: AnyTier 1 IT Help Desk Support Clean Recovery Centers Reports To: IT Manager Position Overview Serve as the first point of contact for all IT-related support requests across multiple facilities Provide hands-on technical support to internal staff (clinical, admin, and operational teams) Troubleshoot and resolve hardware, software, and access issues in a fast-paced healthcare environment Gain exposure to enterprise systems, security tools, and real-world IT operations Ideal entry point for candidates looking to build a long-term IT career Key Responsibilities Provide Tier 1 support via helpdesk ticketing system, phone, Teams, and in-person support Troubleshoot workstations, laptops, printers, peripherals, login issues, and MFA Support Microsoft 365, Kipu EMR, and Salesforce CRM Manage user accounts in Microsoft Entra / Azure AD Assist with device setup, onboarding/offboarding, and software installs Escalate advanced issues to IT Manager Maintain accurate documentation of issues and resolutions Systems & Tools Exposure Microsoft 365 & Office Suite Azure / Entra ID Salesforce CRM Kipu EMR RMM/MDM Systems Security tools (e.g Wazuh) Networking platforms (Unifi,GWN) Helpdesk / ITSM systems Minimum Requirements High school diploma or equivalent Basic understanding of Windows operating systems and hardware Strong communication and customer service skills Ability to troubleshoot and think critically Willingness to learn and adapt Preferred Qualifications A+ or similar entry-level certification Experience with Microsoft 365 or helpdesk environments Healthcare or multi-site environment experience (preferred) Work Environment On-site role supporting multiple locations Standard 8-hour shifts with occasional after-hours support Fast-paced environment requiring responsiveness   Qualifications