IT Help Desk Support

Company Description

Cheney Brothers recognizes the prosperity of our company is built on the efforts of our employees. We offer a high-impact, supportive culture enabling immensely talented people to be brilliant at what they do. Our Cheney Brothers family of over 4,000 dedicated associates have access to world-class leadership and learning experiences, comprehensive benefit packages and endless opportunities to grow their career. We know the best way to back our customers is to back our people. Join our innovative family of industry leaders who never stop investing in the future.

Job Description

The IT Help Desk Support position will perform the following duties:

• Provides technical support to internal and external users of the computer system.
  
• Logs and solves problems in a strong customer service fashion.
  
• Answers user inquiries regarding computer software or hardware operation to resolve problems.
  
• Enters commands and observes system functioning to verify correct operations and detect errors.
  
• Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  
• Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  
• Reads technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  
• Refers major hardware or software problems or defective products to vendors or technicians for service.
  
• Develops training materials and procedures, or train users in the proper use of hardware or software.
  
• Confers with staff, users, and management to establish requirements for new systems or modifications.

Required Qualifications

High School Diploma or Equivalent

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.