IT Help Desk Assistant
American Life Financial Partners, LLC.
- Location
- Onsite (Lincoln, Nebraska)
- Compensation
- $22 - $25/hr
- Employment
- Full-time
- Level
- Entry Level
About the Role
American Life is a growing financial services holding company focused on long-term growth and annuity products. They are seeking a motivated IT Help Desk Assistant to provide first-level technical support and assist with daily IT operations for internal employees.
Skills
Full job details
IT Help Desk Assistant
American Life is a rapidly growing financial services holding company and seeks a motivated, detail-oriented, and service-driven individual to join us as an IT Help Desk Assistant. We operate as a modern insurance-holding company focused on long-term growth. Our objective is to foster and cultivate our relationships to sell and administer annuity products through third-party independent marketing organizations (IMOs).
Summary/Objective
The IT Help Desk Assistant provides first-level (Tier 1) technical support to internal employees and assists with maintaining the company’s day-to-day IT operations. This entry-level role focuses on resolving routine technical issues, supporting hardware and software needs, and ensuring a positive user experience for both onsite and remote employees. The position works under close supervision and escalates more complex issues to senior IT staff or external vendors as needed.
Essential Functions
- Provide timely first-level technical support for basic hardware, software, and network-related issues for onsite and remote employees.
- Respond to user inquiries via phone, email, or in-person and ensure prompt follow-up through resolution.
- Create, document, and track service requests and incidents within the help desk ticketing system.
- Assist with installation, configuration, and support of company-approved software and hardware, including desktops, laptops, printers, and peripherals.
- Perform routine troubleshooting and minor repairs on PCs, laptops, monitors, and printers.
- Assist with Entra ID/Azure AD tasks such as account setup for new hires, password resets, and account deactivations.
- Maintain and support printers, including coordinating vendor service or repairs as needed.
- Track and maintain inventory of IT assets, including hardware and software lifecycle updates.
- Escalate unresolved or complex technical issues to appropriate internal teams or external support providers.
- Support system updates, patches, and basic maintenance activities as directed.
- Provide basic user guidance on standard applications, systems, and IT best practices.
- Collaborate with IT team members to support ongoing technology initiatives and process improvements.
- Adhere to company policies, standards, and security protocols when handling IT systems and data.
- Other duties as assigned.
Competencies
- Technical Aptitude
Foundational understanding of computers, operating systems, and common business applications; willingness to learn new technologies. - Problem-Solving Skills
Ability to follow established procedures to troubleshoot and resolve routine technical issues. - Communication Skills
Clear and approachable communication style with the ability to explain technical concepts to non-technical users. - Customer Service Orientation
Strong focus on delivering a positive support experience with patience and professionalism. - Attention to Detail
Accurately documents issues, resolutions, and asset tracking information. - Time Management
Ability to manage multiple basic support requests while prioritizing urgent issues appropriately.
Required Education and Experience
- Associate’s degree in Information Technology or related field preferred, or
- 0–2 years of experience in a technical support, customer service, or help desk environment
- Relevant certifications such as CompTIA A+ are a plus but not required
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This in-office job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to communicate with others via phone, in person, or electronic methods. The employee is frequently required to sit, stand, walk, and use hands and fingers to operate computer equipment. This position may occasionally require lifting 25–30 pounds.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional hours as needed.
Travel
No travel is expected for this position.
Work Authorization/Security Clearance
Must be eligible to work in the United States.
AAP/EEO Statement
American Life is an Equal Opportunity Employer.
If you need assistance or accommodation due to a disability, you may contact us at 402-489-8266.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.