IT Help Desk Analyst

Req ID: 396444 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Help Desk Analyst to join our team in Washington, District of Columbia (US-DC), United States (US).

Job Duties: 

• Apply knowledge of computer science principles, information management principles, automated data processing functions, information technology engineering, hardware and software systems' structures and operation, and computer programming languages and techniques to solve problems.
• Work Location: Washington Navy Yard. Limited telework options (less than one day per week).
• Travel: potential for travel (less than 5%)
• Tasks may include:
  • Maintaining an inventory list of all Government Furnished Equipment (GFE) to include computers, iPhones and iPads
  • Make recommendations to the Government to ensure GFE inventory is adequate to meet the urgent needs of the TEAM SUB Enterprise
  • Test ports for connectivity
  • Analysis of computer systems, programs, and/or planning activities
  • Provided direct support for help desk calls, to include SIPR/NIPR issues, Flank Speed transition, coordinating NMCI support, and iPhone related issues
  • Support migration of iPhone Purebred services into FLANKSPEED environment
  • Issue mobile devices to Team Sub personnel
  • Prepare, update, and process property passes for personnel and IT equipment
  • Escalate troubleshooting issues to NMCI when above your capability

Basic Qualifications:

• Bachelor's Degree
• Minimum 1 year of IT experience to include: DoD/Navy program management, Government technical management, or Industry business management
• Security + certification
• Active Secret Clearance

Preferred Qualifications: 

• 3 years of IT experience.
• Possesses analytical and problem-solving skills for both technical and business-related matters
• Strong communication skills

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $61,820 - $92,730. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.