IT Help Desk
BC Tech Pro
- Location
- Onsite (Huntsville, Alabama)
- Compensation
- $20/hr
- Employment
- Full-time
- Level
- Mid Level
Posted Today
About the role
BC Tech Pro is seeking an IT Help Desk professional to provide desk-side support and repair services for end-user computing equipment. The role involves troubleshooting PCs, laptops, and printers while managing change requests and maintaining high customer satisfaction standards.
Skills
Troubleshooting
PC Repair
Desktop Support
Laptop Repair
Printer Repair
Change Management
IMAC
Customer Service
Technical Support
Hardware Maintenance
Software Support
ITIL Methodologies
Communication Skills
Interpersonal Skills
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k
Full job details
Job Description
This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.
- This is a full-time, onsite position.
- Benefits include Health, Dental Vision and 401k.
- Pay starts at $20.50 per hour
Responsibilities:
- Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
- Provides support to client identified VIPs
- Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
- Perform Install/Move/Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional services skills at all times
- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs
Qualifications
Education and Experience:
- Typically requires technical school certification or equivalent of 2-4 years of relevant experience
- Certifications and/or Qualifications:
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware systems
- Understanding of ITIL methodologies
- A+ certification is desired
- May require additional customer-specific certifications or training as required
Skills:
- Excellence in communication and customer-facing skills
- Strong oral, written and interpersonal skills
- Ability to follow instructions and processes with minimal instruction
- Ability to lift and or move various computer equipment up to 50 lbs.
- Must own a basic repair kit
- Additional requirements may exist if offer of employment is extended
Additional Information
All your information will be kept confidential according to EEO guidelines.