IT Engineer II Linux Infrastructure and AI Operations

Job Overview

The IT Engineer II – Linux Infrastructure & AI Operations administers, maintains, and supports enterprise Linux server environments across physical, virtual, and cloud-hosted platforms. This role performs routine and moderately complex Linux installation, configuration, patching, troubleshooting, monitoring, and lifecycle activities while following established standards, operational procedures, and change-management practices.

The position supports a reliable, secure, and automation-focused operating model by using scripting, configuration management, monitoring platforms, documentation, and AI-assisted operational tools to improve consistency, efficiency, system availability, vulnerability remediation, and service restoration. The role also supports AI-enabled IT operations by building AI-ready infrastructure and by leveraging approved AI-assisted tools, automation platforms, operational analytics, and intelligent workflows to improve service reliability, incident response, operational efficiency, knowledge management, and infrastructure management. The engineer collaborates with infrastructure, cloud, networking, cybersecurity, database, application, and business teams while escalating complex architectural or cross-platform issues when appropriate.

Duties & Responsibilities

• Administer, configure, maintain, and support enterprise Linux servers across physical, virtual, and cloud-hosted environments.
• Perform Linux operating-system provisioning, patching, upgrades, vulnerability remediation, configuration maintenance, and retirement activities in accordance with established standards and change-management processes.
• Monitor Linux availability, performance, capacity, system health, logs, and alerts; investigate incidents, restore service for routine and moderately complex issues, and participate in an on-call support rotation that provides after-hours incident response, escalation support, and service restoration for infrastructure and services within the team’s support scope.
• Develop and maintain scripts, configuration-management routines, AI-assisted operational workflows, intelligent automation processes, operational checks, and repeatable workflows that improve consistency, efficiency, security, reliability, and service restoration.
• Support Linux security controls, privileged access practices, authentication, permissions, hardening, certificate activities, logging, backup validation, and audit requirements.
• Support AI-enabled operational capabilities, including intelligent alert analysis, automated remediation workflows, operational reporting, knowledge management, and other approved AI-assisted infrastructure operations initiatives; collaborate with cloud, networking, storage, backup, database, application, cybersecurity, monitoring, and service desk teams to support Linux-hosted workloads and resolve cross-platform issues.
• Maintain system documentation, operational procedures, support records, configuration information, and knowledge articles; leverage approved AI-assisted tools to improve documentation quality, operational reporting, knowledge management, change reviews, post-incident reviews, and continuous-improvement activities.
• Other duties as assigned.

Knowledge, Skills, & Abilities

• Linux administration — installation, configuration, services, processes, packages, repositories, system startup, and operating-system lifecycle support.
• Troubleshooting — CPU, memory, file system, storage, process, service, network, authentication, and application-dependency issues.
• Automation and scripting — Bash, Python, Ansible, Git, APIs, or comparable technologies used to standardize and automate operational tasks.
• Storage and file systems — LVM, mounts, permissions, NFS, SMB client integration, capacity monitoring, and file-system troubleshooting.
• Networking — TCP/IP, DNS, NTP, SSH, firewall fundamentals, ports, routes, and connection diagnostics.
• Security — account management, sudo, SSH keys, patching, vulnerability remediation, system hardening, logging, certificate awareness, and audit support.
• Monitoring and operations — alert triage, performance analysis, log review, backup validation, incident response, change management, and service restoration.
• AI Operations and automation — ability to leverage approved AI-assisted tools, operational analytics platforms, copilots, intelligent automation solutions, and workflow orchestration technologies to improve monitoring, troubleshooting, documentation, reporting, knowledge management, and operational efficiency.
• Collaboration and communication — ability to work independently on routine and moderately complex assignments while documenting work, communicating risks, and escalating appropriately.

Minimum Qualifications

• Associate’s degree or up to 3 years of college or technical school
• Work experince: 3 to up to 5 years

Preferred Qualifications

• Associate or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related technical field preferred.
• Red Hat Certified System Administrator (RHCSA), Red Hat Certified Engineer (RHCE), Linux Foundation Certified System Administrator (LFCS), CompTIA Linux+, Red Hat Ansible Automation Platform certification, Microsoft Azure Administrator, Microsoft Azure AI Fundamentals, Microsoft Copilot, or comparable Linux, automation, cloud, security, AI operations, or intelligent automation certification preferred.

Work Environment

Office environment