IT Desktop Support Technician

Charlotte County Airport Authority (CCAA) is currently accepting applications for the full-time, non-exempt position of Desktop Support Technician at Punta Gorda Airport (PGD). Come join our team and enjoy a great work culture and excellent benefits package including $0 cost to employee Medical, Dental, and Vision plans, cost-free employee health centers, over 16% combined employer contribution to pension and/or investment plans, accrued paid time off, longevity bonuses, and more!

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel classified in this job title.

SUMMARY

Under the direction of the IT Manager, the Desktop Support Technician ensures proper computer operation so end users can efficiently perform business tasks. Responsibilities include receiving, prioritizing, documenting, and actively resolving help requests. Resolution may involve diagnostic tools and hands-on assistance at the desktop level. The technician also supports and maintains in-house technology and IT assets, including installing, configuring, diagnosing, repairing, and upgrading corporate hardware and equipment for optimal performance.

DUTIES AND RESPONSIBILITIES

• Field incoming help requests from end users via phone and email courteously. Documenting all pertinent end user identification information and nature of problem or issue in the specified tracking software.
• Provide off-hour/on-call support for critical business issues.
• Prioritize and schedule issues; escalate when necessary to the appropriate technician.
• Perform hardware-level fixes, including software installations, upgrades, hardware implementation, file backups, and system/application configuration
• Administer and support telecom, data, wireless, and cell phone systems.
• Conduct preventative maintenance, including workstation, printer, and peripheral checks and cleaning.
• Test solutions to ensure problems are adequately resolved; perform post-resolution follow-ups.
• Develop help sheets and frequently asked questions lists for end users and documentation of IT technical procedures.
• Maintain an internal knowledge base for IT procedures and installations.
• Liaise with, and provide training and support to, end users and staff on equipment operation.
• Maintain an inventory of PCs, printers, laptops, monitors, and other IT/networking equipment.
• Liaise with third-party vendors and support teams when necessary.
• Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs.
• Perform other duties as assigned or required.

MINIMUM JOB REQUIREMENTS

• High School Diploma.
• Minimum 1 year of IT support experience.
• Minimum certification CompTIA A+ or Network +
• Or an equivalent combination of education and experience.
• Valid Florida Driver's License

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Strong proficiency in Microsoft Office, Windows Operating Systems, PC hardware, printers, and wireless systems.
• Knowledge of IT practices and processes.
• Ability to learn and document technical procedures.
• Effective interpersonal and relationship-building skills.
• Strong written and oral communication abilities.
• Ability to present technical concepts in user-friendly language.
• Understanding of organizational goals and objectives.
• Self-motivated, detail-oriented, and analytical problem-solving abilities.
• Experience in a collaborative, team-oriented environment with a customer service focus.

WORKING CONDITIONS AND PHYSICAL EFFORT

• Good visual acuity to work inside under artificial lighting and in bright sunlight
• Able to sit for most of the day
• Able to lift up-to 50 pounds
• This position is in-office.

Equal Opportunity Employment

The Charlotte County Airport Authority (CCAA) is an equal opportunity employer. We do not discriminate based on race, color, national origin, sex (including pregnancy, gender identity, and sexual orientation), religion, veteran status, age, disability, or genetic information.

The Charlotte County Airport Authority is a Veterans' Preference employer; eligible veterans are encouraged to apply in accordance with Florida law (Section 295, Florida Statutes). CCAA is also proud to be a Tobacco-Free/Drug-Free Workplace.

Reasonable Accommodation Statement

The Charlotte County Airport Authority (CCAA) is committed to providing reasonable accommodations to individuals with disabilities during the application, interview, and employment processes, in compliance with federal and state laws.

If you require a reasonable accommodation to participate in any part of the employment process, including the application or interview, or to perform essential job functions, please contact Human Resources at [email protected].