IT Coordinator - Production and Facilities - College of Creative Arts and Media

The Department of Production and Facilities in the College of Creative Arts and Media at West Virginia University is currently accepting applications for an IT Coordinator (Professional Technologist 2).

About the Opportunity

This position enables the activities of the College of Creative Arts & Media and its guests by providing high-level support for the computing, networking, data management and system management needs of our academic, research and artistic functions. This position requires fluency in Mac OS, Windows, iOS, and Android platforms with the ability to research new, emerging and specialized technologies.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week 
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year or more based on years of service (employee leave)
• 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6%25 employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
• Wellness programs

What You'll Do

IT Solutions Architect

• Develop potential IT solutions for existing or future CCAM needs or problems.
• Identify opportunities for process and efficiency improvements across departments within the College.
• Work with units to develop IT strategies and to improve current IT implementations within the College.
• Communicate with faculty and staff to develop and deploy appropriate solutions.

CCAM IT Advocate

• Serve as liaison to University ITS for CCAM faculty, staff and students for mission critical, overly complex, or recurring IT issues.
• Serve as the CCAM representative on the University’s Academic IT Leadership committee.

Networking and Telecommunications

• Provide network and telecommunications support to include configuring network switch interfaces for data and voice networks, toning and testing network jacks, tracing connections through patch panels to switch stacks, resolving issues with network interface cards associated with endpoint devices.
• Install, configure and troubleshoot anti-virus clients, malware prevention tools and scans, remediate malware and virus infections, and proactively works with end users to promote safe online practices.
• Work with Information Security and end users to remediate vulnerabilities found by network scans, including prevention and remediation tasks involving confidential information found on client computers.
• Consult with faculty and staff to recommend, implement and maintain specialized local area networks for lighting, audio, video and automation control and signal transmission.

Archival Data Management

• Advise faculty and staff on best practices regarding the long-term storage and retention of digital audio, video, image and other specialized files.

Computer Lab Coordination

• Serve as a resource for faculty and staff and a liaison to University ITS for the planning, maintenance and operation of all CCAM computer labs.
• Assist faculty with regular upkeep of computer lab resources.
• Consult on process and setup decisions to ensure efficient use of School and College resources.

Direct Endpoint support

• Assess and prioritize desktop support requests from CCAM users, and when appropriate, provide direct desktop support, including computer maintenance, printer maintenance, troubleshooting, system set-up, software installation and system updates for Mac OS, iOS, Android and Windows devices.
• Use ITS systems, including SCCM and Jamf Pro, to deploy operating system images to Windows and Mac computers for new installations and for remediation of problems with existing computers.

Specialized Peripheral Support

• Provide installation, maintenance, operational and troubleshooting support for specialized peripherals common in the creation and documentation of all forms of art and media, including printers, plotters, scanners, cameras, projectors, 3D printers, CNC machines, media interfaces, etc.
• Provide technical support and calibration assistance for advanced graphics displays.

Event Ticketing System / CRM Support

• Work with CCAM Box Office Manager and Assistant Dean to maintain all Box Office technology and resources.

• Bachelor’s degree in a field relevant to Information Technology.
• A minimum of two (2) years technical experience in an IT related field.
  • Verifiable experience providing technical support for both Windows and Mac computer hardware (laptop, desktop and
    mobile devices) and the applicable software applications required by faculty, staff and students.
  • Experience managing, troubleshooting and supporting a wide variety of technologies and related equipment.
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.

Knowledge, Skills and Abilities

• Excellent written and verbal communication skills.
• Flexibility and ability to work in fast-paced, high-intensity environment.
• Demonstrated ability to remain calm under pressure and handle high-stress situations with colleagues, guests, and students.
• Must be able to provide advanced technical support for various hardware platforms, operating systems, and software packages, including Microsoft Office, Office 365, Adobe Creative Suite, and other industry-specific applications.
• Proficiency with and ability to learn specialized software platforms and their installation and upkeep.
• Must have ability to prioritize multiple projects simultaneously and be able to make decisions independently.
• Firm grasp of function of a creative arts facility, particularly in an educational setting.
• Ability to research, source and implement new technology solutions for daily operational functions.
• Ability to lift, bend, stoop, walk, reach, and stand for extended periods of time.
• Ability to operate a motor vehicle with either an automatic or standard transmission.
• Demonstrated ability to manage both long-term and short-term projects.
• Ability to make financial projections for projects and equipment.