IT Coordinator - On Site in Idaho
AET FEDERAL INC
- Location
- Onsite (Scoville, ID)
- Compensation
- $65k - $100k/yr
- Employment
- Full-time
- Level
- Mid Level
Posted 1 week ago
About the Role
AET Federal is a government contracting company specializing in technology-enabled mission support for the Department of Defense and Civilian agencies. The IT Coordinator role serves as the on-site IT point of contact for the Idaho Branch Office, providing hands-on support and coordinating with IT branches to ensure smooth site operations.
Skills
IT support
Asset tracking
Hardware maintenance
Software configuration
Ticketing systems
SLA management
Telecommunications support
Project management
Technical documentation
Active Directory
Group policy
Customer service
Microsoft Office
SharePoint
Systems administration
Benefits
- Health insurance
- Vision insurance
- 401(k)
- Dental insurance
Full job details
Benefits:
- Health insurance
- Vision insurance
- 401(k)
- Dental insurance
About the Role
AET Federal is seeking an experienced IT Coordinator based out of Scoville, Idaho to serve as the on-site IT point of contact for NRLFO at the Idaho Branch Office, providing hands-on IT support, coordinating with NR IT and NNL IT, and keeping equipment, tickets, and telecom services running smoothly for the site.
Key Responsibilities
- Provide general IT support across locations — field questions/issues, coordinate site-personnel support, execute onboarding/offboarding IT actions
- Maintain a knowledgebase of current hardware/software to support maintenance, enhancements, and refresh cycles
- Facilitate asset tracking, installation requests/progress, product documentation, and end-user feedback
- Support approval, installation, configuration, and ongoing support of software
- Coordinate/resolve issues related to connectivity and configuration of non-enterprise systems
- Monitor and help resolve open NRLFO Remedy tickets within established SLAs; identify recurring IT trends/problems and recommend solutions
- Support telecommunications needs — voice, data, and video (scheduling, troubleshooting, configuration) including for new/transferred employees
- Coordinate IT support for project-oriented requests; recommend efficiency-improving IT systems/technologies
- Maintain and regularly update IT task/project tracking documentation
- Deliver weekly progress briefings to NRLFO IT managers; proactively flag missed completion dates and reasons
- Interface with NRLFO IT Branch, Business Management Branch, and NNL IT to align on tasks and priorities
- Develop, maintain, and document IT-related policies, processes, and procedures
Required Qualifications
- Bachelor's degree OR minimum 4 years of relevant experience
- Be able to o obtain and maintain a DOE "L" access authorization (Required)
- Able to work on-site and full-time at the Idaho branch Office in Scoville, Idaho on a four 10-hour day work schedule (Required)
- Project management experience
- Previous experience supporting IT ticketing/ SLA environments (Remedy or similar)
- Microsoft certification or demonstrated proficiency in Word, Excel, SharePoint, and Outlook
- Ability to clearly articulate technical ideas verbally and in writing
Preferred Qualifications
- Experience with software development processes
- Strong customer service, teaming, organizational, and interpersonal skills
- Track record proactively resolving issues and improving processes
- Strong prioritization skills across multiple concurrent tasks/projects
- Experience facilitating inter-departmental and internal/external communications
- Knowledge of systems administration (Active Directory, group policy, etc.)
- Knowledge of file management, transcription, and other administrative procedures
- Experience developing and implementing new policies/processes