IT Coordinator

DataVerify is an industry leader in mortgage lending technology. DataVerify’s platform offers tools to help mortgage lenders, banks, and credit unions review loan applications to identify potential risk and fraud. DRIVE®, our flagship product, assists lenders by validating loan applicant data and automating certain aspects of the loan application review process.
 

The work culture at DataVerify is dynamic; we are very team-oriented, collaborative, and supportive. We work hard but have fun doing it. Individuals are encouraged to capitalize on their unique strengths to help drive the company toward its greater mission. With a focus on continued training and development, and ample opportunities for growth in the company, DataVerify is a great place to advance your career.

 www.dataverify.com

JOB SUMMARY: The IT Coordinator provides support to both the IT organization and external clients by assisting with helpdesk requests, batch processing, process documentation, and root cause analysis of system issues. This role ensures reliable system operations, delivers technical support for proprietary software, and contributes to maintaining IT standards and best practices.

JOB RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily, with or without reasonable accommodation:

• Create and maintain IT Coordinator process and procedural documentation.
• Respond to support requests through ticketing system, email, and phone.
• Provide technical support for proprietary software and scheduled tasks.
• Assist with batch processing and system monitoring.
• Perform QA support where identified.
• Troubleshoot issues, restore data, and escalate problems when necessary.
• Complete maintenance activities, including backups, as directed.
• Participate in on-call rotations during weekends or after hours to support maintenance releases and system troubleshooting.
• Collaborate with IT colleagues and business teams to maintain consistent standards and system functionality.
• Other duties as assigned.

QUALIFICATIONS:

• High school diploma or equivalent required.
• Experience in information technology or related field.
• Knowledge of IT systems and applications.
• Ability to troubleshoot and resolve proprietary software issues.
• Strong communication and interpersonal skills.
• Attention to detail with excellent organizational skills.
• Proficiency in Microsoft Excel, including developing macros.
• Experience writing and executing SQL queries.
• Experience with or willingness to learn AI tools and emerging technologies.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in information technology, computer science, or related field (or equivalent experience).
• Prior help desk support experience.

REMOTE WORK REQUIRMENTS:

• Stable, high-speed internet connection

• Experience with teleconferencing

• Access to a quiet workspace
• Smartphone/mobile device

Benefits We Offer:

DataVerify offers comprehensive healthcare benefits to eligible employees including: medical, HSA, prescription, vision, dental. Our benefits also include life insurance, short & long-term disability, Roth and 401K with possible company match and profit sharing, an Employee Assistance Program (EAP), Time Away from Work (TAFW) and paid holidays - plus employee referral bonuses, and role-based professional development opportunities.

DataVerify is committed to equal opportunity employment, and employment decisions are based on merit, qualifications, and abilities. Employment-related decisions are not influenced or affected by an employee’s race, color, gender, age, religion, national origin, disability, citizenship, military status, sexual orientation, genetic information, or any other category protected by federal, state or local law. The Company endorses a work environment free from discrimination and harassment.

We are committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to complete the application process or perform the essential functions of the position, please let us know.

This posting will remain open until filled.