About the Role

Modaxo is seeking an IT Client Desktop Support professional to provide onsite end-user support, manage hardware and software installations, and troubleshoot technical issues. The role involves maintaining site-level inventory and overseeing the local ticket queue to ensure timely resolution of support requests.

Skills

Desktop Support Hardware Installation Software Installation Troubleshooting Network Support Printer Support Inventory Management Ticket Management Technical Support Stakeholder Management

Full job details

Job Summary:

Responsible for delivering contracted services and consultative services to client desktop support, help maintain Trellint Proprietary application, Printer, and local network support.

Job Description:

Job Track Description:
• Requires relevant expertise in a professional, sales or technical area typically gained through formal education.

Majority of time is spent on:
• Performing technically based activities.
• Contributing to and managing projects.
• Utilizing analytical ability to solve problems and make recommendations.
• Leveraging relationships by interfacing with and influencing key stakeholders.
• Work is primarily achieved by individual or through project teams, utilizing area(s) of expertise to achieve results.
• Typically requires college

General Profile
• Performs routine assignments in the entry level to a professional job progression.
• Typically requires a college or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts.
• Develops competence by performing structured work assignments.
• Uses existing procedures to solve routine or standard problems.
• Receives instruction, guidance and direction from others.

Functional Knowledge
• Requires conceptual knowledge of theories, practices and procedures within a discipline.

Business Expertise
• Applies general knowledge of business developed through education or past experience.

Problem Solving
• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.

Interpersonal Skills
• Exchanges straightforward information, asks questions and checks for understanding.

Responsibility Statements
Provides onsite end-user support.
Installs applications.
Manages hardware / software installations and troubleshooting.
Provides onsite smart hand support to other technical towers as needed.
Installs and configures new hardware.
Manages site level inventory.
Manages ticket queue for local support request.
Escalates systems outages or problems that are impacting production.
Leads local onsite desktop support members.
Validates that tickets are being assigned and worked in appropriate timeframes.

Worker Type:

Regular

Number of Openings Available: