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Neovia Logistics Services

IT Analyst I - Infrastructure

Neovia Logistics Services

Location
Hybrid (Indianapolis - MCFA, Indi)
Employment
Full-time
Level
Entry Level
Posted 1 week ago

About the Role

Neovia Logistics is a leading global contract logistics provider solving mission-critical supply chain challenges for major industries. This entry-level IT Infrastructure Analyst role supports the deployment, maintenance, and troubleshooting of core infrastructure while delivering high-quality customer support in a collaborative environment.

Skills

Infrastructure support Troubleshooting Windows server Linux server Virtualization Cloud platforms Storage management Identity services Security fundamentals Network services Backup and recovery Monitoring tools Customer support Active directory Powershell Azure

Full job details

JOB SUMMARY

The IT Infrastructure Analyst I is an entry-level role within the IT Infrastructure team, responsible for supporting the deployment, maintenance, and troubleshooting of core infrastructure, whilst delivering first-class customer support. This position is ideal for recent graduates looking to enter the infrastructure space, building hands-on experience with enterprise infrastructure technologies in a collaborative environment.


The role will focus on a mix of customer support and assisting infrastructure engineers with project work and day-to-day operations, contributing to a secure, reliable, and high-performing infrastructure environment. The position will work with user endpoints, virtual machines, NAS and cloud-based storage, cloud platforms, identity and directory services, backup and recovery, and infrastructure monitoring tools while developing technical and professional skills. The role works cross-functionally with the Network Services, Applications, and Operational teams, in LAN/WAN, security, SQL, AI, and development environments.

JOB RESPONSIBILITIES

Infrastructure Support & Operations

  • Support end users, sites, and operations through service desk toolset, ensuring customer service is a priority.
  • Assist in the configuration and maintenance of systems, applications, and tooling
  • Support day-to-day infrastructure operations, including monitoring performance, preventive maintenance, and responding to issues.
  • Help troubleshoot basic VM, storage, cloud, identity, security, and performance problems under guidance from senior engineers.
  • Assist with access and configuration changes following established procedures.


Project Support

  • Support infrastructure deployment activities for site implementations and upgrades, including Unifi Access/Protect, on-premise servers/storage, endpoint deployment, and general go-live activities.
  • Assist with gathering requirements and documenting infrastructure configurations.
  • Participate in implementation activities including build, testing, and validation of infrastructure solutions.
  • Help create and maintain documentation for infrastructure builds and changes.


Monitoring & Maintenance

  • Monitor and help to maintain infrastructure systems using standard tools (e.g., Zabbix, CATO, Crowdstrike, O365) and escalate issues as needed.
  • Assist with maintaining infrastructure documentation, diagrams, and inventory/asset records.
  • Help ensure systems align with company standards for security and performance.

Collaboration & Learning

  • Work closely with infrastructure engineers, IT teams, and external vendors to support project delivery.
  • Engage in cross-functional activities with key teams (Network Services, Applications, Operational Technology)
  • Participate in team meetings and contribute to problem-solving discussions.
  • Continuously develop technical knowledge through training, certifications, and hands-on experience.
  • Learn through exposure: support tickets, meetings, documentation, articles, senior team members, AI.
  • Have an appetite to push the boundaries with AI tools such as Claude, CoPilot, and Cursor

QUALIFICATIONS

Experience:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent academic experience).
  • Foundational understanding of infrastructure concepts such as:
    • Windows and Linux server operating systems
    • Virtualization fundamentals (e.g., VMware, Hyper-V)
    • Basic cloud and storage concepts
    • OSI model fundamentals
    • Security fundamentals including conceptual understanding of firewalls, EDR, vulnerabilities.
  • MS Office Suite

 

Preferred

  • Internship, lab experience, or academic projects related to systems or infrastructure.
  • Entry-level certifications such as CompTIA Server+, Microsoft Azure Fundamentals, or AWS Cloud Practitioner (or in progress).
  • Exposure to infrastructure tools or technologies (e.g., Azure, Active Directory, PowerShell, or similar platforms).
  • Familiarity with basic security concepts and best practices.


     

PHYSICAL REQUIREMENTS

  • Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds.

ADDITIONAL INFO

  • Work predominately from home with "in-office collaboration" periods at assigned location.
  • Occasional lifting of light equipment (up to 30 lbs).
  • May require limited travel to sites in country and region.
  • Occasional off-hours work may be required to support deployments, projects and maintenance.
  • On-call rotation to support business operations.