About the Role

Syntec Optics is a leading American optics and photonics manufacturing company based in Rochester, NY, specializing in custom optical solutions for defense, medical, and VR applications. The IT Analyst role ensures the effective operation of IT systems and business applications like ERP and MES, supporting both manufacturing and office environments through technical support and system maintenance.

Skills

Technical Support System Analysis Troubleshooting Hardware Support Software Support Network Support ERP MES QMS Data Integrity Cybersecurity Windows System Maintenance Documentation Access Control

Full job details

Position Summary

The IT Analyst provides technical support and system analysis to ensure the effective operation of Syntec Optics’ information technology systems. This role focuses on troubleshooting, system maintenance, user support, and assisting with IT projects that support manufacturing, quality, and business operations. The IT Analyst serves as a key point of contact for employees requiring technical assistance and contributes to system reliability and continuous improvement.

Key Responsibilities

Technical Support

• Provide day-to-day IT support for hardware, software, and network issues.

• Troubleshoot and resolve user issues related to desktops, laptops, printers, and applications.

• Support manufacturing floor systems and office environments.

Systems & Application Support

• Assist in maintaining ERP, MES, QMS, and other business systems.

• Perform system monitoring, routine maintenance, and updates.

• Support data integrity, backups, and basic cybersecurity measures.

Documentation & Procedures

• Maintain IT documentation, procedures, and system configurations.

• Assist with onboarding and offboarding of employees, including system access and equipment setup.

Project Support

• Assist the IT Director with system implementations, upgrades, and process improvements.

• Participate in testing, training, and deploying new IT solutions.

Security & Compliance

• Follow IT security policies and report potential security risks.

• Assist with access control management and compliance-related tasks.

Qualifications

• Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience).

• 2–5 years of IT support or systems experience.

• Strong troubleshooting and customer service skills.

• Basic understanding of networking, operating systems, and cybersecurity principles.

• Experience in a manufacturing or industrial environment.

• Familiarity with ERP or business systems.

• Experience supporting Windows-based environments.