We are a premier Continuing Care Retirement Community (CCRC) offering an elevated lifestyle defined by exceptional hospitality, refined dining, and personalized service. Our residents expect—and deserve—restaurant-quality experiences delivered with warmth, professionalism, and meticulous attention to detail.

Roland Park Place (RPP) is the only full-service, accredited, nonprofit continuing care retirement community in Baltimore City and a recognized leader in aging services for older adults and their families. We offer the best of both worlds: unparalleled access to city living paired with the comfort and convenience of a serene, suburban-style campus. Set within a beautifully landscaped, park-like environment, our community features breathtaking views of the Baltimore skyline.

Discover why Roland Park Place is ranked the #1 CCRC in Maryland, #5 in the nation, and proudly certified as a Great Place to Work.

What you will be doing:

The IT Administrator is responsible for the administration, support, maintenance, and security of the organization's technology infrastructure and systems. This role provides technical leadership for day-to-day systems operations, including servers, network infrastructure, Microsoft 365 services, virtualization platforms, cybersecurity tools, backup systems, clinical systems, and end-user support.

Administer and support Windows Server environments, Active Directory, Entra ID, Microsoft 365, virtualization platforms, storage systems, and related infrastructure technologies.
Maintain and support network infrastructure including switches, wireless systems, firewalls, VPN connectivity, and internet services.
Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and user identity management.
Monitor system performance, availability, backups, storage utilization, and infrastructure health.
Perform system updates, patch management, upgrades, and routine maintenance activities.
Assist with disaster recovery planning, backup verification, and business continuity initiatives.
Support cybersecurity and compliance initiatives, including HIPAA, annual risk assessments, remediation tasks, and organizational security standards.
Participate in incident response, troubleshooting, and remediation activities related to security or operational events.
Install, configure, troubleshoot, and maintain desktops, laptops, printers, mobile devices, and related equipment.
Support audio/visual systems, telecommunications systems, and other operational technology platforms as assigned.
Coordinate with vendors and service providers for issue resolution, maintenance, and project support.
Participate in after-hours support, maintenance windows, emergency response, and on-call coverage as required.
Provide compassionate, patient, and professional technology support to residents and staff.
Assist residents with technology-related questions, connectivity issues, communication platforms, and personal device support as appropriate.

What we are looking for:

Associate's or Bachelor's Degree in Information Technology, Information Systems, Computer Science, or related field; equivalent experience may be considered.
8+ years of progressively responsible systems administration or infrastructure support experience.
Ability to uphold our core values and follow policies and procedures.
Must be able to take initiative to always find a way to say yes to both our residents and staff.
Able to work a flexible schedule, have reliable transportation, and be on time for scheduled shifts.
Most importantly, have a positive attitude and be able to smile at all times (even under a mask).
Strong troubleshooting, analytical, organizational, and problem-solving skills..
Experience supporting Microsoft 365, Windows Server, Active Directory, networking, and virtualization technologies.
Healthcare, senior living, or other regulated industry experience preferred.
Ability to communicate technical information effectively to both technical and non-technical users.
Strong customer service orientation and ability to work effectively with residents, staff, and vendors.
Availability for occasional evening, weekend, and on-call support as operationally necessary.

What we offer:

Our full-time associates are offered competitive wages and a best-in-class benefits package, which includes:

medical/dental/vision insurance (single or family coverage, effective 1st of the month following 60-days of employment),
company-paid life insurance/short-term disability/long-term disability,
legal plan,
identity theft protection,
pet insurance,
group critical illness insurance,
hospital indemnity insurance
paid sick/vacation/9 paid holidays(including your birthday),
403(b) retirement with 4% company match,
free meals,
free area attraction tickets,
tuition reimbursement,
employee hardship fund,
employee assistance program,
free on-site parking,
discounted MTA passes,
free education/training classes,
Now offering PayActiv (daily pay option)

We have a culture of development and offer further career opportunities and advancement for our associates.

Come join us at Roland Park Place and see why we continue to be the #1 CCRC in Maryland, #5 in the Nation, and Certified as a Great Place to Work.

IT Administrator Full Time On-Site

About the Role

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