IT Administrator

Description

The IT Administrator is responsible for all aspects of network administration including servers, desktop/laptop systems, communications hardware/software and office systems as well as all aspects of the Help Desk. The IT Administrator works with IT Manager to perform as a liaison between technical and non-technical employees within AVANCE San Antonio. The IT Administrator is responsible for creating a welcoming atmosphere at all times for AVANCE San Antonio internal employees and AVANCE San Antonio external program participants.

Requirements

Job Responsibilities

• Program Fidelity:
• Troubleshoots and resolves hardware, connection, printer and software issues reported to the Service Desk.
• Assists users with computer issues remotely or in-person.
• Updates network applications as required.
• Troubleshoots and resolves all problems encountered with hardware and software.
• Escalates requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
• Conducts technology training for new users.
• Conducts briefings and demonstrations for users to enhance system productivity.
• Curriculum Coordination:
• Provides support to the Technology team.
• Assists in the development of training coursework and materials.
• Data Management and Reporting:
• Performs routine server monitoring and performance benchmarking.
• Monitors and removes virus, spyware, and other non-authorized software. 
• Training and Professional Development:
• Maintains and expands knowledge base in area of expertise.
• Attends courses to develop and keep skills and knowledge current.
• Complies with continuing education requirements.
• Increases efficiencies, technical ability and interpersonal skills.
• Performs other duties as assigned

Education

Required:

Associate’s Degree in Computer Technology or related field with certifications such as MCP, A+, and Network+ are preferred or equivalent work experience

Preferred:

Bachelor’s Degree in Computer Technology or related field with certifications such as MCP, A+, and Network+ are preferred 

Work Experience

Required:

A minimum of two (2) years of experience with providing Service Desk workstation and network infrastructure support.

Preferred Work Experience:

Microsoft 365, Azure Active Directory, Cisco Meraki, Mobile Device Management, Apple Business Manager, NinjaOne RMM, Service ticketing, Asset Prep and Management

Additional Skills Required

• Bilingual in Spanish and English preferred
• Physical exam and background checks are required for this position 
• Ability to interact effectively with people from diverse backgrounds
• Ability to communicate effectively, verbally and in writing.
• Proficiency in MS Office software applications with advance skills using Microsoft Outlook, Word, PowerPoint and Excel, and Adobe Acrobat.
• Must be honest, dependable and able to meet deadlines.
• Self-motivated and a Add any additional skills

Disclaimer(s)

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Nothing in this job description forms or is intended to form a contract of employment. Neither shall the content in this job description be interpreted to conflict with, or to eliminate or modify in any way, the ‘at will’ employment status of AVANCE San Antonio employees. Employment remains on an ‘at-will’ basis.

Travel

Ability to travel to various sites: Dependable transportation is required daily with a valid driver’s license, a clean driving record (subject to annual MVR (Motor Vehicle Report) check and policy), current auto liability insurance and be bondable by AVANCE, Inc.

Travel required up to 50% of the time for work-related site visits, meetings, and functions.

Equipment  

Computer, computer software programs and peripherals, resource materials and equipment, copier, fax, and other equipment applicable to the position. 

Working Conditions

Mental and Physical Demands 

General office and sedentary. Regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Use of personal computing equipment. 

Maintain emotional control under stress; work with interruptions and deadlines; walking, standing, stooping, bending, pulling, and pushing; occasional: lifting/carrying, pulling/pushing 10-50 pounds. Work evenings and weekends as needed.

Environmental Factors

Occasional exposure to biological hazards (communicable diseases, bacteria, insects, mold, fungi, etc.). Occasional exposure to weather related conditions when working in outside environment/neighborhoods and events. 

ADA/ADAAA Statement 

AVANCE is committed to equal opportunity in employment for persons with disabilities and complies with the Americans with Disabilities Act of 1990 (ADA), as amended, and any other applicable state and federal laws. Accordingly, AVANCE does not discriminate against qualified individuals with disabilities regarding application, hiring,  

advancement, discharge, compensation, training or other terms, conditions, and privileges of employment. Moreover, it is AVANCE’s policy to provide reasonable accommodations in employment to qualified individuals with disabilities so that they can perform the essential functions of the job, unless the accommodation would impose an undue hardship on the operation of AVANCE’s business or would change the essential functions of the position. Retaliation against an individual with a disability for utilizing this policy or seeking a reasonable accommodation is prohibited.? Individuals with any questions or requests for accommodation should contact the Human Resources Department.