IT Administrator

About The Role

We're looking for a dedicated, hands-on IT Administrator to join our IT team in a full time capacity. In this role, you will be the primary on-site point of contact for IT operations, helpdesk support, and hardware provisioning. You will also be expected to collaborate cross-functionally with our Engineering and Product teams to support their unique technical requirements, ensuring seamless operations across the organization. This is a great fit for an experienced IT professional who thrives in a fast-paced tech environment and enjoys owning on-site technical operations.

What You’ll Be Doing

• Field internal helpdesk tickets covering laptops (macOS, Windows 11, Ubuntu), SaaS tools, and IoT devices.
• Act as the sole on-site helpdesk resolving all end-user IT issues requiring physical presence or immediate response (hardware failures, connectivity issues, and walk-up requests).
• Provide physical setup, replacement, and troubleshooting of all hardware for employees (laptops, monitors, peripherals, phones, printers, AV/conference room equipment).
• Provision and configure new computers following documented workflows, and sit with new employees to complete onboarding and tool orientation.
• Maintain and update asset inventory records.
• Keep the IT internal wiki (Confluence) accurate and up to date.
• Organize and maintain IT inventory and supplies as needed.
• Assist with enforcing MDM policies (Jamf/Intune), SSO via Okta, endpoint security standards, and auditing user access across cloud platforms.
• Unbox and onboard partner hardware utilized by Engineering and Product, ensuring proper network segmentation and access.
• Assist with API workflows, scripting, and automation tooling to support cross-departmental technical initiatives.

What We’re Looking For

• 2-4+ years of experience in an IT Helpdesk, IT Administration, or TechOps role.
• Strong experience with physical hardware deployment, AV support, and on-site troubleshooting.
• Comfortable troubleshooting using the OSI model and networking fundamentals.
• Familiarity with various mobile and desktop operating systems (macOS, Windows 11 Pro, iOS, Android).
• Exposure to device management platforms (e.g., Jamf Pro, Intune) and identity providers (e.g., Okta).
• Basic Python or shell scripting experience (or eagerness to learn).
• Able to follow documented processes and ask good questions.
• Strong attention to detail, especially with inventory and documentation.

Nice to Have

• Familiarity with the Android framework.
• Experience with ticketing or ITSM tools.
• Interest in IT security, automation, and cross-functional technical operations.

Salary Band

$75K - $95K OTE

Perks & Benefits

• Medical, Dental, Vision 90% covered by the company
• Life insurance
• FSA (Medical & Dependent)
• 401K with a company match that vests immediately
• Pet insurance discount
• Unlimited time off policy with a mandatory 2 weeks off (minimum)
• Daily catered lunches
• Wide variety of snacks in the office
• Family Benefits: Maternity, Parental, Adoption, & Surrogacy leave
• Stand up desks with 36” curved widescreen monitors for each employee
• Team hikes and other fun events (e.g. mini-golf, bowling, board game nights, trivia, outdoor events, etc.) on a monthly basis

Don’t meet every single requirement? 

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Esper we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.