Internal IT Engineer
SOURCEPASS
- Location
- Onsite (Melville, NY)
- Compensation
- $60k - $70k/yr
- Employment
- Full-time
- Level
- Mid Level
About the Role
Sourcepass is an IT services and consulting firm leveraging AI and RPA to transform business technology experiences. The Internal IT Engineer role focuses on managing user provisioning, hardware asset allocation, and providing technical support to ensure secure and efficient operations.
Skills
Full job details
Description
As an Internal IT Engineer, you will be responsible for user account and equipment provisioning as well as assisting employees with resolving their IT-related issues. The schedule for this position is Monday through Friday 8am-4:30pm EST onsite at our headquarters office in Melville, NY. The salary for this position is $60,000-$70,000.
Desired Skillset/ Experience
- Technical Support Experience: 2-5 Years (Preferred)
- Experience working with Azure (A plus)
- Experience working with Office 365 (Preferred)
- Experience working with SonicWall devices (Preferred)
- Experience working with HP Devices (Preferred)
- Ability to communicate effectively
- Ability to Prioritize multiple tasks effectively
- Ability to work in a fast-paced environment
- Ability to work independently and in a team environment
- Proven Experience as a?Technical?Support Analyst?or relevant position
- CompTIA A+ and Network+ will be required within 1 year of hire.
Microsoft, Apple, SonicWall, Cisco, and other IT vendor certifications desirable.
Requirements
- Provision and de-provision user accounts for employee on/offboarding
- Asset management and allocation including but not limited to laptops, monitors, docking stations, webcams, headsets
- Check computer hardware (HDD, mice, keyboards etc.) to ensure functionality
- Install and configure appropriate software and functions according to specifications
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate software and computer equipment
- Organize and schedule diagnostic testing around employee availability to inhibit impact
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.)
- Maintain records of support interactions and time spent in ConnectWise (communication, diagnostics tests / results)
- Identify and document computer or network equipment warranty issues and communicate them internally.
- Act as a liaison between vendors and employees for open vendor support requests