Intern - Year Round (Desktop Support Services - Incident Management)

Our Enterprise Technology Services (ETS) intern program offers college students an opportunity to gain first-hand experience in the financial sector while assisting us in providing the high-quality support that our members deserve. Enrollment in an accredited university is required to be eligible for this position—the willingness to learn combined theoretical knowledge with hands-on experience while developing your professional skills.

***A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by adding them to the “Intern Proof of Enrollment” section of the application.

Responsibilities

• Performs work in support of Desktop Support Services group - duties may vary depending on the assignment
• Applies knowledge gained from the degree program in day-to-day duties/responsibilities
• May receive guidance and direction from management and/or senior-level staff
• Leverage technical knowledge and skill
• Works within established standards, change control, policies, and procedures
• Provides exceptional customer service
• Performs other related duties as assigned

Qualifications

• Ability to diagnose and resolve hardware and software issues for end users

• Basic networking knowledge (IP, DNS)

• Basic cybersecurity knowledge (MFA, phishing)

• Ticketing system experience (ServiceNow) 

• Excellent communication skills

• Excellent customer service skills

• Professional presence and maturity

• Detail-oriented

• Ability to work well with other team members

• Comfortable and adaptable in a fast-paced environment

• Ability to follow and adhere to standard operating procedures 

Desired

• CompTIA A+ Certification

• Microsoft 365 Certified: Fundamentals Certification

• Experience using ConnectWise Remote Support Software

• Experience using CyberArk Workforce Password Management Software

• Experience troubleshooting Citrix VDIs 

Hours: Monday - Friday, 8:00AM - 4:30PM (minimum of 20-25 hours a week, based on school schedule)

Location: 820 Follin Lane, Vienna, VA 22180

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2025
• Yello and WayUp Top 100 Internship Programs
• Computerworld® Best Places to Work in IT
• Newsweek Most Loved Workplaces
• 2025 PEOPLE® Companies That Care
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• Military Times 2025 Best for Vets Employers
• Best Companies for Latinos to Work for 2025
• Forbes® 2025 America’s Best Large Employers
• Forbes® 2025 America's Best Employers for New Grads
• Forbes® 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence 
• Military.com Top Military Spouse Employers 2025 
• 2025 Handshake Early Talent Award

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.