Infrastructure Engineer/Sr. Infrastructure Engineer

Working for Denver Water offers a rewarding and comprehensive employment experience marked by exceptional benefits and a strong organizational culture. Employees enjoy a robust 401(k) plan with employer contributions, a secure pension fund to support long-term financial well-being, and high-quality benefits that include a generous PTO package as well as medical, dental, and vision coverage. 

At the heart of Denver Water’s workplace are its core values: vision, integrity, passion, excellence, and respect. These principles guide every aspect of the organization, fostering a collaborative and purpose-driven environment where employees are empowered to make a meaningful impact on the community and the future of water sustainability. 

Position Summary

This is a great opportunity for someone who enjoys variety, solving problems, and working across a broad and evolving technology environment. Our team values collaboration, knowledge sharing, continuous learning, and people who are willing to take ownership and contribute their expertise while continuing to grow. You’ll be joining a supportive team that works together, takes on new challenges, and shares responsibility for supporting our environment while respecting the importance of work life balance.

Infrastructure Engineer

Under general supervision, perform technical related duties to execute the installation, maintenance and/or support of enterprise hardware and software for PCs, network equipment, telecom equipment, servers, printers and other associated peripherals. Prepare administrative reports and recordkeeping on technology related projects or functions. 

Sr. Infrastructure Engineer

Sr. Infrastructure Engineer is responsible for ensuring continuity of Information Technology based infrastructure, communications, security and application services for system users throughout the organization through planning, technical leadership, and project coordination.  Ability to manage various technology platforms, while looking for ways to advance our technology solutions in a cost-effective way. 

Essential Duties and Responsibilities 

• Provide support and training for technical staff and clients in the understanding and use of client infrastructure hardware and software.
• Manage, upgrade, and maintain Hyper-V virtual environment. Perform Microsoft Active Group Policy and directory administration.
• Create and execute comprehensive test plans for upgrades and implementations.
• Manage System Center Configuration Manager server; monitor status reports for site errors, monitor deployment statuses, and update/build new inventories.
• Research hardware/software technical problems and trends at an enterprise level.
• Create and manage end-user profiles to support file, printer, and application access in a secure, client friendly manner across all device types including mobile devices used outside of the internal network.
• Identify opportunities and recommends solutions for improving service efficiencies and effectiveness.
• Implement operational and technical security controls; and adhering to organizational security policies and procedures.
• Maintain baseline system security according to organizational policies.
• Provide proactive guidance, support and training to personnel.
• Must be able to perform safety sensitive functions – Industrial Control section only.
• Prepare for and perform IT and/or ICS cyber incident response as required
• On-call rotation.
• Perform related work as required.

Additionally, the Sr. Infrastructure Engineer will be responsible for the following: 

• Serve as high-level technical expert in guiding teams in solving complex business or system problems utilizing on prem, cloud and/or hybrid solutions.
• Create technical designs, test cases, and documentation to ensure project and production schedules and service levels are met.
• Contribute to both project and operational work, including configurations, issue troubleshooting, implementation and testing.
• Design and implement highly technical long-term strategic goals and short-term tactical plans that align with the business needs.
• Prepare for and perform IT and/or industrial control systems (ICS) cyber incident response as required.  • Provide proactive guidance, support, training of hardware/software standards and procedures to junior system personnel and end-user support personnel.

Education and Experience 

• Associate degree from an accredited college or university in Computer Science or a related field preferred. – Infrastructure Engineer only
• Minimum 4 years of related work experience. – Infrastructure Engineer only
• Bachelor’s Degree from an accredited college or university in Computer Science or a related field. – Sr. Infrastructure Engineer only
• Minimum 8 of related work experience and 4 years of progressive leadership experience preferred. – Sr. Infrastructure Engineer only
• Any equivalent combination of certifications, education, or experience that provides the required skills, knowledge and abilities for the position.

Licenses, Registration, and Certifications 

• Microsoft Certified Azure Administrator Associate, CompTIA Security + certifications preferred. – Infrastructure Engineer only
• Microsoft Certified Azure Administrator, Microsoft Certified Azure Solutions Architect Expert, GIAC Certified Windows Security Administrator, GIAC Certified UNIX Security Administrator, Cisco CCNA or relevant certifications preferred. – Sr. Infrastructure Engineer only
• Must complete required HIPAA training within the first 6 months of hire.

Preferred Skills & Competencies 

• Computers and applicable software skills.
• Troubleshooting.
• Technical writing.
• Leadership skills.
• Organizational skills.
• Knowledge of server and client operating systems.
• Knowledge of systems administration concepts.
• Knowledge of the enterprise information technology (IT) architecture.
• Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services.
• Knowledge of organizational information technology (IT) user security policies (e.g., account creation, password rules, access control).
• Knowledge of virtualization technologies and virtual machine development and maintenance.
• Knowledge of information technology (IT) security principles and methods (e.g., firewalls, demilitarized zones, encryption).
• Knowledge of computer networking concepts and protocols, and network security methodologies.
• Knowledge of Virtual Private Network (VPN) security.

Additionally, the following preferred skills and competencies apply to the Sr. Infrastructure Engineer: 

• Organization and staff management skills.
• Problem solving and analysis.
• Critical thinking.
• Risk management.
• Negotiation.
• Leadership skills.
• Interpersonal relations.
• Expert skill in maintaining directory services. (e.g., Microsoft Active Directory, Azure Active Directory, LDAP, etc.)
• Expert skill in using virtual machines. (e.g., Microsoft Hyper-V, VMWare vSphere, Citrix XenDesktop/Server, Amazon Elastic Compute Cloud, etc.)
• Expert skill in various operating systems including Windows Server and UNIX/Linux.
• Expert skill in operating system administration. (e.g., account maintenance, data backups, maintain system performance, install and configure new hardware/software).
• Expert skill in recovering failed systems/servers. (e.g., recovery software, failover clusters, replication, etc.)
• Expert skill in identifying and anticipating system/server performance, availability, capacity, or configuration problems.
• Knowledge of the enterprise information technology (IT) architectural concepts and patterns (e.g., baseline, validated design, and target architectures.)
• Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services.
• Knowledge of network design processes, to include understanding of security objectives, operational objectives, and trade-offs.
• Knowledge of network access, identity, and access management (e.g., public key infrastructure, Oauth, OpenID, SAML, SPML).
• Knowledge of an organization's information classification program and procedures for information protection.
• Knowledge of laws, regulations, policies, and ethics as they relate to cybersecurity and privacy.
• Knowledge of risk management processes (e.g., methods for assessing and mitigating risk).  

An offer of employment may be contingent upon satisfactory results of a post-offer drug test and alcohol. Denver Water tests for the following: amphetamines, cocaine, marijuana (THC), opiates, and phencyclidine (PCP). A strength test may also be conducted due to the physical requirements of the position. This strength test may include lifting, pushing, and pulling various amounts of weight as well as crouching, squatting, and lifting one’s own body weight from various positions. If the position is deemed safety-sensitive or requires a CDL, you will be placed on the random drug and alcohol testing list, which means you may be tested if your name is selected while employed at Denver Water. 

Applicants for employment at Denver Water must be authorized to work in the U.S. Denver Water will not sponsor or take over sponsorship of an employment visa.