Infrastructure Engineer II

Job Description:

Job Title: Infrastructure Engineer II

Corporate Title:  Up to Vice President

Location:  Chester

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Chester

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Role Description:

Provide technical leadership for the operation, modernization, and reliability of the organization’s z/OS platform. Drive resolution of challenging system issues, guide technology implementations, and coordinate with key infrastructure partners to deliver secure and resilient services. Apply deep mainframe expertise to improve platform capabilities and align technology solutions with business needs

Responsibilities:

• Provide technical engineering and operational support for the Mainframe Services z/OS platform, including operating system support, systems programming, and data centre capabilities.

• Design, develop, and implement assigned systems engineering solutions while completing complex technical and analytical tasks with limited oversight.

• Serve as a seasoned technical resource and individual contributor; provide technical direction for special projects and operational activities without direct-report responsibility.

• Perform problem determination, root-cause analysis, and resolution for z/OS operating system and subsystem issues.

• Install, configure, test, maintain, upgrade, and support z/OS and associated system software on assigned environments.

• Provide system-level support for multi-user operating systems and related hardware and software tools, ensuring stability, availability, and recoverability.

• Evaluate existing and proposed systems, analyse technical information, draw sound conclusions, and recommend practical solutions.

• Identify opportunities to optimize mainframe resources, improve system performance, and strengthen operational efficiency.

• Research and plan hardware and software changes, including interfaces and dependencies with the operating system.

• Collaborate with networking, storage, security, application, and other technical teams to ensure system connectivity, compatibility, and reliable integration.

• Create and maintain accurate system, configuration, operational, and troubleshooting documentation.

• Assess current and emerging technologies and recommend solutions that align with business and platform requirements.

What we are looking for:

• Demonstrated working knowledge of the IBM z/OS operating system, including system control, architecture, processing logic, and RACF security.

• deep experience supporting IBM z/OS system and subsystem software in large-scale, globally deployed environments.

• Proven ability to develop and enhance tools, standards, and methodologies used to manage enterprise z/OS environments.

• Advanced problem-determination skills, including issue analysis, root-cause identification, and timely resolution.

• Extensive knowledge of IBM zEnterprise server hardware and supporting data centre facilities.

• Experience installing and servicing z/OS software using z/OSMF and SMP/E.

• Experience working with IBM electronic support resources, including IBMLINK.

• Subject-matter expertise in mainframe systems programming, with the ability to provide technical leadership and guidance.

• Experience supporting z/OS 3.1 environments running JES2.

• Proficiency with diagnostic and performance tools, including IPCS, RMF, MICS, SMF, Debug Tool, SLIP, and Splunk.

• Programming experience with REXX and IBM High Level Assembler.

• Experience in RACF administration and security support experience.

• Experience defining and maintaining mainframe hardware configurations using HCD.

Skills that will help:

• Experience supporting major z/OS subsystems and middleware, including CICS, Db2, IMS, and IBM MQ.

• Experience with BMC and Broadcom mainframe software products.

• Technical writing skills, with the ability to produce clear, accurate, and maintainable documentation

Benefits of working at Bank of America:

UK

• At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.

• Use of a flex fund to use towards benefits

• Access to an emotional wellbeing helpline, and virtual GP services

• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood

• Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America:

Good conduct and sound judgment is crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.