Information Technology - IT Support Tier 2 Technician
Cedarville University
- Location
- Onsite (Cedarville, OH)
- Employment
- Full-time
- Level
- Mid Level
About the Role
Cedarville University is seeking an IT Support Tier 2 Technician to provide installation, diagnostic, and repair services for university technology. This role is crucial for maintaining the smooth operation of IT services within the university.
Skills
Benefits
- Comprehensive Employee Benefits Program
Perks
- Free Access To Athletic And Recreation Facilities
- Free Employee Parking
- Campus Bookstore Discounts
- Campus Dining Hall Discounts
- Chapel And University-Sponsored Events
- Global Outreach Mission Trips
Full job details
When applying, please include a resume/CV and cover letter in PDF format. Additional documents will be requested if needed. Please do not submit documents that include dates of birth, social security numbers, or that require password access.
Cedarville University is seeking to hire an IT Support Tier 2 Technician that provides advising, installation, diagnostic, repair and technical support services for university and personally-owned technology and peripherals. This is a full-time, non-exempt position that reports to the Director of Technical Services.
PRIMARY RESPONSIBILITIES:
This position works as a team member performing assigned tasks and taking proper initiative to resolve the following user issues:
- Installs or removes hardware and/or software, using supplied installation instructions and tools including, where appropriate, handover to the client. Conducts tests, corrects malfunctions, and documents results in accordance with agreed procedures. Reports details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Provides assistance to users in a professional manner following agreed procedures for further help or escalation. Reviews change requests. Maintains accurate records of user requests, contact details and outcomes. Contributes to the development of installation procedures and standards
- Identifies and resolves issues with applications, following agreed procedures. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks.
- Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures.
- Applies tools, techniques and processes to track, log and correct information related to configuration items. Verifies and approves changes ensuring protection of assets and components from unauthorized change, diversion and inappropriate use. Ensures that users comply with identification standards for object types, environments, processes, lifecycles, documentation, versions, formats, baselines, releases and templates. Performs audits to check the accuracy of information and undertakes any necessary corrective action under direction.
- Assists in investigation and resolution of network problems. Assists with specified maintenance procedures.
- Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.
QUALIFICATIONS:
- Experience in installation and maintenance of computers and related equipment (or an aptitude for such work)
- Basic working knowledge of computer operation (OS & hardware)
- Aptitude and willingness to learn thorough diagnostic and repair techniques
- Qualified applicant must be a born-again Christian with a personal commitment to Jesus Christ
- Qualified applicant must agree with and be willing to abide by Cedarville University's doctrinal statement, community covenant, and general workplace standards.
Contact Information:
All official inquiries should be directed to Teresa Day, Director of Staffing Services. Applicants must agree with and be willing to abide by Cedarville University's doctrinal statement, community covenant, and general workplace standards.
This position is subject to the University's verification of credentials and other information required by law and Cedarville University policies, including the completion of a criminal history investigation. This position is located in Cedarville, Ohio. Cedarville University is an Equal Opportunity Employer.
We Offer an Exceptional Employee Experience:
- A commitment to Scripture that informs everything we do –transforming lives through excellent education and equipping students to stand for the Word of God and the Testimony of Jesus Christ. We are a mission-led, Christian institution with numerous opportunities for your growth and contributions.
- An excellent and comprehensive employee benefits program for eligible employees and their families.
- Meaningful Christian community and fellowship among students, faculty, and staff.
- A beautiful, well-maintained campus with modern facilities in the serene, family-oriented town of Cedarville, Ohio.
- Free access to our first-class Athletic and Recreation Facilities.
- Free employee parking.
- Free access to Centennial Library campus resources.
- Campus Bookstore and Campus Dining Hall discounts.
- Opportunities to foster growth through chapel and other university-sponsored events.
- Opportunities to share the gospel worldwide through Global Outreach mission trips.
General inquires should be directed to Teresa Day,Director of Staffing. This position is subject to the University's verification of credentials and other information required by law and Cedarville University policies, including the successful completion of a criminal history investigation. Applications will be accepted until the position is filled. Cedarville University is an equal opportunity employer.