Skip to content
Sysadmin Jobs

Information Technology (IT) Support Specialist

Eventide Senior Living Communities

Location
Onsite (Lincoln, NE)
Employment
Full-time
Level
Entry Level
Posted 2 weeks ago

About the role

Eventide Senior Living Communities is a nonprofit senior care provider dedicated to empowering older adults and their communities. This on-site IT Support Specialist role serves as the primary technical contact for staff, ensuring the maintenance and security of network hardware, software, and workstations across multiple locations.

Skills

Help desk support Network hardware maintenance Software installation Troubleshooting Windows Active Directory Microsoft Office Virtual server environment SharePoint Hardware inventory management Network security Customer service Technical documentation

Full job details

The Information Technology (IT) Support specialist is a fully on-site role based out of our Lincoln, NE location. This role serves as initial primary point of contact for Eventide staff by receiving calls and help desk tickets. Resolves issues and provides front line support and best possible customer service in a timely manner. Works with IT staff in maintaining network hardware, software and workstations as well as telephone and mobile devices.

 ESSENTIAL FUNCTIONS:                                                                                                                               

  • Maintain Helpdesk system and be primary point of contact for helpdesk tickets, and phone requests.
  • Travel to sites and perform on-site maintenance.
  • Set up, maintain, and troubleshoot desktop, notebook computers, and telephones, printers, mobile devices.
  • Install and configure software in accordance with department policies and procedures.
  • Maintain software and hardware inventory.
  • Help maintain network security across organization.
  • Complete and maintain project work as assigned.
  • Provide updates to internal customers on solutions and manage expectations and timing of resolution as needed. Work closely with employees at all levels of the organization when responding to issues.
  • Coordinate with outside vendors as needed.
  • Prepares and maintains appropriate written documentation for systems, infrastructure, maintenance logs and procedures.
  • Be a part of a rotating on-call schedule.
  • Available for after hours or emergency assistance based on need.

 

EDUCATION AND EXPERIENCE:                                                                                                                     

  • Associate Degree or formal education in systems administration (technology) preferred or work equivalent.
  • Windows Active Directory experience preferred.
  • Experience managing and maintaining workstations running Microsoft Office, Windows virtual server environment, including virtual desktop environment and SharePoint preferred.