Information Technology (IT) Specialist ~ Part Time

Part-Time IT Support Specialist

Location: The Creekside School – San Jose, CA
Employment Type: Part-Time, Non-Exempt
Schedule: Approximately 24 hours per week (two days on-site and one day remote, based on school needs)

About The Creekside School

The Creekside School is a nonprofit organization dedicated to enriching the lives of children and adults with autism and other developmental disabilities. Through person-centered support, meaningful relationships, and evidence-based practices, we empower every individual to reach their fullest potential while fostering independence, dignity, and community inclusion.

Our school provides individualized educational and therapeutic services in a supportive and collaborative learning environment.

Position Summary

The Creekside School is seeking a knowledgeable, dependable, and hands-on Part-Time IT Support Specialist to support our school’s technology infrastructure and daily IT operations.  This position is responsible for maintaining computers, networks, servers, and technology systems while providing timely technical assistance to staff.  The ideal candidate is comfortable working independently, troubleshooting technical issues, and supporting both Apple and Windows environments.  This position will also collaborate with our existing IT service provider to maintain reliable, secure, and efficient technology systems throughout The School.

Essential Duties and Responsibilities

Technical Support and Troubleshooting

• Provide technical support to school staff for computers, printers, software, and other technology equipment.
• Troubleshoot hardware, software, and connectivity issues.
• Install, configure, and maintain Apple and Windows computers.
• Assist employees with account access, passwords, and technical difficulties.
• Respond to IT requests and resolve issues in a timely manner.
• Set up computers and technology equipment for new employees.

Network and Server Administration

• Assist with maintaining the school’s network infrastructure and server environment.
• Support network login services, Domain Name System (DNS), and Dynamic Host Configuration Protocol (DHCP).
• Troubleshoot network connectivity and performance issues.
• Support fiber-optic network infrastructure.
• Maintain and troubleshoot Ubiquiti wireless networking equipment.
• Coordinate with external IT providers when advanced technical assistance is needed.

Systems and Software Management

• Administer and troubleshoot Google Workspace applications and user accounts.
• Support Mobile Device Management (MDM) systems.
• Install and update software applications.
• Monitor computer performance and system functionality.
• Assist with software licensing and technology inventory.
• Support automated software updates and system patching.

Cybersecurity and Data Protection

• Support the school’s cybersecurity practices and procedures.
• Monitor endpoint protection software and report potential security concerns.
• Assist with maintaining appropriate system access and permissions.
• Support data backup and recovery procedures in coordination with external providers.
• Protect confidential employee, student, and organizational information.

Technology Planning and Vendor Coordination

• Maintain accurate records of school technology equipment.
• Identify outdated equipment and recommend replacements or upgrades.
• Coordinate with external IT vendors and service providers.
• Assist with technology purchases, installations, and upgrades.
• Recommend improvements to technology systems and processes.
• Maintain documentation of IT procedures and system configurations.

Minimum Qualifications

Education and Experience

• Associate degree in Information Technology, Computer Science, or a related field preferred.
• Equivalent technical training, certifications, and relevant work experience will be considered.
• Minimum of two years of hands-on IT support or technical troubleshooting experience preferred.
• Experience supporting small to midsize organizations is desirable.

Technical Knowledge

• Experience supporting Apple and Windows computers.
• Working knowledge of Google Workspace administration.
• Understanding of network infrastructure, DNS, DHCP, and server administration.
• Familiarity with Ubiquiti wireless networking equipment.
• Experience with Mobile Device Management (MDM) solutions.
• Knowledge of cybersecurity practices, antivirus software, and system updates.
• Familiarity with fiber-optic networking infrastructure.
• Basic website and domain management knowledge is a plus.

Skills and Abilities

• Strong troubleshooting and problem-solving skills.
• Ability to work independently and manage competing priorities.
• Excellent communication and customer service skills.
• Ability to explain technical information in simple terms.
• Strong organizational skills and attention to detail.
• Ability to maintain confidentiality.
• Ability to collaborate with school leadership, employees, and outside vendors.
• Willingness to learn new systems and adapt to changing technology needs.

Work Environment and Schedule

This position is based at The Creekside School in San Jose, California.  The anticipated schedule includes two days working on-site and one day working remotely each week. Scheduling may be adjusted based on operational and technology needs.  The position requires occasional movement throughout the campus to install, inspect, troubleshoot, or maintain technology equipment.

Why Join The Creekside School?

At The Creekside School, every role contributes to our mission of supporting individuals with autism and other developmental disabilities. As our IT Support Specialist, you will help ensure that our employees have the technology and resources needed to provide high-quality educational and therapeutic services. We offer a collaborative work environment where your technical knowledge, problem-solving abilities, and contributions make a meaningful difference.