Information Technology - Help Desk Associate Infrastructure

🖥️ IT Help Desk Associate I- Infrastructure
📍 Horsham, PA – Onsite | Monday to Friday, 8:00 AM to 5:00 PM

🚀 Position Overview

The IT Help Desk Associate I – Infrastructure is a foundational role focused on supporting and maintaining the company’s IT infrastructure while providing limited Tier 1 user support. This position prioritizes hands-on experience with systems, networking, and platform operations, enabling growth into engineering-level responsibilities. The role is responsible for assisting in the stability, performance, reviewing alerts, and security of infrastructure systems, including servers, networks, virtualization, and cloud services, while supporting end-users as needed to maintain operational continuity.

🛠️ Responsibilities

• Monitor and maintain server environments, including Windows Server and virtualized systems (Active Directory, Group Policy, monitoring, syncing)

• Assist with VMware/virtualization management (VM provisioning, monitoring, snapshots)

• Support network infrastructure including switches, VLANs, and Wi-Fi troubleshooting

• Perform system patching, updates, and maintenance across servers and endpoints

• Assist with backup and recovery systems (e.g., Veeam), including validation and testing

• Support VPN and secure remote access systems

• Participate in infrastructure troubleshooting and root cause analysis

• Assist with monitoring tools, alerts, and system performance tuning

• Support warehouse and remote site infrastructure (network, cameras, devices)

• Participate in infrastructure projects (upgrades, rollouts, migrations)

• Provide Tier 1 support for desktops, laptops, and mobile devices when needed

• Assist with account provisioning in Active Directory and Google Workspace

• Support hardware deployment and workstation setup

• Document tickets and ensure proper communication with users

• Escalate issues appropriately after structured troubleshooting

• Follow structured troubleshooting and IT processes

• Document infrastructure configurations and procedures

• Contribute to knowledge base and SOP development

• Ensure all work is tracked through the ticketing system

📋 Requirements

• 1–3 years of IT experience with exposure to infrastructure or systems

• Associate degree or certifications (CompTIA, Network+, Microsoft, VMware preferred)

• Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs)

• Experience or exposure to virtualization platforms (VMware preferred)

• Familiarity with Google Workspace or Microsoft 365

• Strong troubleshooting and analytical skills

• Desire to grow into an infrastructure/engineering role

🎁 There at Every Turn: Our Benefits
We believe in empowering our employees through career growth opportunities, ongoing learning, and a strong culture of support. Here’s what we offer:

• Competitive Pay Structure
  

• Company-Sponsored Insurance (Medical, Dental, FSA, Dependent Care Accounts)
  

• Generous Paid Time Off and Paid Holidays
  

• 401(K) Match
  

• Tuition Reimbursement
  

• Company-Sponsored Events
  

• Subsidized Part Purchasing Program