Information Technology Desktop Support Analyst

Information Technology Desktop Support Analyst

📍 Location: Melbourne, Florida

📅 Date: May 2026

About the Opportunity

This is an onsite role, and U.S. Citizenship is required.

Are you ready to support technology innovation within one of the most dynamic sectors in aerospace?

We’re seeking an accomplished Information Technology (IT) Support Analyst to join our dynamic team. Reporting directly to the Director of IT this position will be responsible for all user support in a distributed environment.

The Ideal Candidate

You are more than simply analytical, you are innovative, forward-thinking, and driven to deliver meaningful results. You excel in fast-paced, complex environments where initiative is valued, and breakthrough ideas are encouraged. The ideal candidate will:

• Demonstrate intellectual curiosity and a passion for exploring emerging technologies.
• Have a strong bias for action and a track record of achieving measurable outcomes.
• Embrace challenges, remain adaptable, and consistently seek opportunities for growth and improvement.

Key Responsibilities

• Provide Level 2 technical support for desktops, laptops, printers, mobile devices, and peripherals
• Troubleshoot and resolve complex hardware, software, and operating system issues (Windows and/or macOS)
• Respond to and resolve tickets escalated from Level 1 support within defined SLA timeframes
• Install, configure, and maintain desktop operating systems, applications, and updates
• Perform user account administration (password resets, permissions, group membership)
• Support Microsoft 365 applications and common enterprise tools
• Assist with onboarding and offboarding of employees, including device setup and access provisioning
• Troubleshoot basic network connectivity issues (LAN/WAN, VPN, Wi‑Fi, DNS, DHCP)
• Coordinate with network and infrastructure teams on escalated issues
• Maintain accurate documentation for incidents, procedures, and asset inventory
• Provide on-site and remote support as required
• Participate in after-hours or on-call support rotations as needed

Education & Experience Requirements

• Bachelor’s degree in business, Engineering, or a related field or combination of education and experience.
• Minimum of 5 years of relevant industry experience
• Strong proficiency with the Microsoft Office Suite and advanced analytical capabilities for data-driven decision-making.

Why Join Us?

You will join a collaborative, mission-driven team that prioritizes innovation, continuous learning, and professional development. We empower our employees to take initiative, drive meaningful impact, and build rewarding long-term careers.

If you’re ready to help shape the future of a forward-thinking aerospace organization, we want to hear from you.

🚀 Apply today and be part of building smarter, stronger, and more resilient operations.