Independent Contractor - IT Support Specialist
Necco
- Location
- Onsite (Cincinnati, OH)
- Employment
- Part-time
- Level
- Senior Level
Posted 2 days ago
About the Role
Necco is a nonprofit organization dedicated to supporting foster care, adoption, and counseling services for families. This role involves managing IT device licenses, procurement metrics, and providing technical support to service offices.
Skills
Device Management
License Management
IT Support
System Diagnostics
Microsoft Products
Windows
Mac
Smartsheet
Communication
Organizational Skills
Customer Service
Troubleshooting
Procurement
KPI Metrics
Full job details
Necco has an opportunity for a career as IT Support Specialist - Independent Contractor. This position will add the most value by eliminating the external vendor spend for Service Desk Manager contractor role.
The candidate selected will be responsible for the following:
Device and License Management
- Oversee and manage program records and tracking systems
- Develop KPI Metrics for Laptop Procurement
- Maintain equipment
- Increase number of laptop returns
- Assist with assigning software licenses
IT Support and Troubleshooting
- Provide support and system diagnostics to all service offices
- Order computer peripherals for remote and on-site employees
Position Qualifications
- Some college required
- Minimum of 5 years of Information Technology support
- Knowledge in Microsoft Products, Windows, MAC, and Smartsheet
- Excellent written, oral communication, and organizational skills
- Attention to detail
- Excellent customer service skills
- Successful completion of all required criminal background checks
- Travel/Training Willingness