Helpdesk Technician (Tier 1)

Digital Guru is looking for a Tier 1 Helpdesk Technician to join our team in Edina, MN or Wahpeton, ND. This role offers a mix of in-shop bench work and frontline customer support. You’ll work on diagnosing, repairing, and configuring computers while also answering calls, managing tickets, and resolving Tier 1 technical issues.

Responsibilities:

• Diagnose and repair desktops, laptops, and peripherals
• Configure new systems (OS install, drivers, apps, security)
• Perform firmware/BIOS updates and hardware diagnostics
• Prepare systems for delivery and maintain a clean work area
• Track inventory and update asset records
• Answer customer calls and create/update tickets in Syncro
• Resolve Tier 1 issues (password resets, printer problems, basic app/network issues)
• Escalate complex issues to Tier 2/3 as needed

Requirements:

• High school diploma (CompTIA A+ or Microsoft certs preferred)
• 1+ year hardware repair or helpdesk experience (MSP a plus)
• Windows, Microsoft 365, and networking knowledge
• Familiarity with imaging and deployment tools
• Strong communication, problem-solving, and time management skills
• Ability to lift up to 50 lbs

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources