Helpdesk Technician
Henssler Financial
- Location
- Onsite (Kennesaw, GA)
- Employment
- Full-time
- Level
- Mid Level
Posted 2 weeks ago
About the role
Henssler Financial is a leading independent financial advisory firm providing comprehensive financial solutions including planning, tax consulting, and asset management. The Help Desk Technician role supports internal employees by troubleshooting hardware, software, and network issues in a corporate environment.
Skills
Desktop Support
Hardware Troubleshooting
Software Installation
Network Troubleshooting
Printing Support
Microsoft Office
Outlook
Office 365
CRM
Windows Operating Systems
Customer Service
Technical Documentation
Domain Management
Full job details
Description
Job Purpose: The Help Desk Technician is responsible for supporting the internal employee base with technology needs.
Help Desk Technician Duties:
- Providing excellent customer service to all Henssler employees
- Troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
- Installing software, patches, updates to desktops and laptops
- Trouble shooting basic network, software and printing problems in a corporate domain-based business environment
- Providing second level support on a variety of PC applications software and hardware, which typically include: Microsoft Office Products, Outlook, Internet Explorer, Office 365, CRM, and printers
Requirements
Required Skills/Qualifications:
- 2-5 years of related experience supporting Windows operating systems on Desktop/Laptop
- 2-5 years of experience in a desktop support role
- Skills and experience with the use of technology in a business environment, including desktop support, data communications/networks and application environments (Domain, workgroup and desktop)
- Must enjoy solving a wide variety of problems on a continual basis
- Ability to ascertain the criticality of incoming requests
- Ability to translate technical terms into non-technical language
- Understanding of computer terms and acronyms; ability to learn processes and procedures
- Bachelor’s Degree or related experience