Helpdesk Support Technician

Overview

Flanigan’s Enterprises is looking to add a highly skilled and qualified person to our IT Team as a Help Desk Support Technician. Candidate must be willing to work weekends. Be proficient in troubleshooting issues with POS, computers, printers and network systems.

Responsibilities

• Respond to requests for technical assistance in via phone, chat or email
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow up with users to ensure complete resolution of issues
• Redirect problems to correct resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Resolve technical problems with Local Area Networks and Wide Area networks
• Answer inquiries regarding POS systems
• Maintain detailed records of daily communication, issues and remedial actions taken in our Helpdesk application

Qualifications

• Computer Science Degree \ Certifications or prior Help Desk support experience
• Basic computer troubleshooting knowledge
• Working knowledge of Microsoft operating systems
• Working knowledge of computer networks
• Ability to demonstrate strong customer service tendencies
• A willingness to learn the troubleshooting process
• Able to maintain a calm, professional demeanor on the phone
• Clear communication skills
• Ability to multi-task on several projects
• Direct experience in the restaurant industry or other POS system a plus
• Bi-Lingual in Spanish a plus
• MUST BE ABLE TO WORK WEEKENDS
• Candidate will be trained on troubleshooting to be able to resolve POS issues.

Benefits

• 401(k)
• Health, dental and vision insurance
• Paid vacation
• Premium gym membership